IT Support Engineer

Elevatus is a growing MSSP/MSP serving clients with ongoing IT support and infrastructure projects, and the IT Support Engineer role sits at the center of that day-to-day work. This hybrid remote position in Denver, CO supports end users and client environments through ticket-driven troubleshooting, proactive maintenance, and client-facing assistance that may include on-site visits as needed.

You will help triage and resolve issues across desktops, networks, software, and Microsoft-based systems while partnering with senior engineers, vendors, and clients to keep services running and move projects forward.

What you’ll do

• Troubleshoot and resolve end user, network, and software issues
• Resolve and document issues as part of defined processes and standards
• Escalate complex problems to senior engineers
• Assist clients with installing and configuring workstations, peripherals, software, and ongoing usability
• Complete regular preventative maintenance checks
• Diagnose system emergencies when they arise and continue working until they are resolved
• Set up new user profiles and complete software installations
• Coordinate with vendor representatives to address software and hardware issues
• Install and/or upgrade Microsoft Operating Systems
• Review security parameters with clients and recommend changes according to Elevatus standards and processes
• Work on projects such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, and SAN setups
• Participate in project planning and solution delivery

What a typical day looks like

• Grab support tickets from the queue that require troubleshooting knowledge
• Support coverage includes no dedicated L1 engineers

Requirements

• 3+ years of solid Microsoft Windows experience
• Microsoft 365 and Microsoft Azure experience
• MSP specific experience REQUIRED
• Hands-on troubleshooting experience with Windows products, VPNs, performance issues, peripherals, and M365
• Ability to learn and retain new technology skills and troubleshooting processes
• Ability to multitask and prioritize client issues effectively
• Excellent problem-solving and customer service skills
• Excellent written and verbal communication skills
• Successful completion of designated MS Certifications
• Self-starter with experience across multiple IT support areas (desktop, server, network, cloud) and a strong customer service focus

Technologies you’ll work with

• Microsoft 365
• Microsoft Azure
• Windows
• VPNs
• Microsoft Operating Systems
• SAN setups
• Virtual server configurations with high availability

Compensation and location

• Location: Denver, CO (hybrid remote; on-site client visits as needed)
• Salary: USD 65,000 per year

Benefits

• Influence Elevatus growth and direction in a cooperative environment
• Friendly, fast-paced working environment
• Opportunity to work closely with experienced IT consultants
• Exposure to a wide variety of cutting edge technologies
• Vacation and great health benefits
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance