IT Support

ATC seeks an IT Support professional for a remote role in Madison, WI, focused on tier 3 desktop support, hardware and software maintenance, and incident/service request management for a 10,000+ user and 10,000+ endpoint environment across Wisconsin.

Responsibilities

• Provide Tier 3 support and ongoing maintenance for workstation hardware and software.
• Manage operating system updates and support for user workstations.
• Ensure application certification and oversee software distribution and update methods.
• Support and maintain peripheral devices including printers and scanners.
• Handle Incident and Service Request Management processes.
• Deliver technical assistance on assigned projects under the Desktop Support Supervisor.
• Collaborate daily with a team of 10 technicians and 1 project manager.
• Assist with Tier 2/3 desktop support incidents and requests as needed.
• Help with projects to implement new hardware or software in collaboration with business partners.
• Support a Wisconsin-based organization of 10,000+ endpoints and users.

Requirements

• Level 3 support and maintenance of workstation software and hardware with 5+ years of experience.
• Incident and Service Request Management experience with 5+ years.
• Peripheral device support and maintenance (printers, scanners, etc.) with 2-5 years of experience.
• High School diploma or equivalent required.

Technologies

• SCCM
• Ivanti
• Google Workspace
• Microsoft Group Policy Object (GPO)
• Learning Management System (LMS)

Position Details

• Employment type: Staff augmentation
• Openings: 2
• Location: Madison, WI (remote); occasional on-site in Wisconsin
• Travel: Some occasional travel may be required to assist on project work in prisons or other offices for implementations; option to use company vehicle or travel reimbursement
• Onsite cadence: In-person meeting in Madison once per month
• Hours: 40 hours per week, day shift
• Schedule: Start time 8:00 AM, end time 4:30 PM
• Weekend work: None