IT Support Associate II, OTS
Amazon Web Services
Cloud
Cloud Platforms
Computer Skills
Customer Service
Customer Support
Desktop Support
End User Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Operations
IT Services
ITSM
Level II
Network Support
Onsite
Operating System
Operating Systems
Red Hat
Remote Support
Technical Support
Training Support
Unix Operating System
Job Description
The IT Support Associate II in Amazon Operations Technology Solutions delivers on-site IT support for Amazon Operations facilities, handling equipment management, incident handling, training, and travel to assist customers across multiple buildings and sites within the region.
Responsibilities
- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
- Manage and resolve support requests and procedures across the network.
- Assist in training new hires.
- Engage in ongoing learning of new technologies.
- Provide support to customers located in multiple buildings in the area, as well as remote customers.
- Travel within the local or regional area to support customers.
Requirements
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high level of customer service.
- Ability to lift up to 49 pounds, stand or walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.
Technologies
- Windows
- Mac
- Linux (Redhat)
- AWS
Benefits
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Casual dress code at each of our locations
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
Compensation
Hourly rate: USD 23 - 37 per hour
Description
Application deadline: Jul 23, 2026.
Location: USA, CO, Aurora. On-site role.
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