Sr. Field IT Support

Swire Coca-Cola is seeking a Sr. Field IT Support for an onsite position in Tempe, AZ. This role supports end users with technical troubleshooting, resolves complex issues tied to core organizational functions, and provides leadership across field IT service activities.

Key Responsibilities

• Serve as a subject matter expert and provide guidance to the Field IT Service Team.
• Resolve a wide range of complex technical issues impacting core functions while supporting high user satisfaction.
• Lead training and supervise junior technical staff during projects.
• Ensure systems are configured and maintained in line with policies and procedures; perform routine troubleshooting and maintenance for computers, monitors, and peripherals via phone or dispatch.
• Deploy new equipment and operating software.
• Provide end user customer support across device setup, installation, troubleshooting, repairs, maintenance, and upgrades.
• Support and troubleshoot Windows workstations, Office 365, Active Directory, VoIP, and basic network connectivity.
• Support wireless communication devices including wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devices.
• Maintain current, accurate inventory of all IT devices.
• Order and distribute new and recycled equipment to users.
• Maintain accurate, current documentation on processes, procedures, and infrastructure.
• Process and prioritize work requests and escalations in a timely and efficient manner.

Required Qualifications

• 6+ years of experience in the IT field.
• 4+ years of experience in network security.
• Advanced Knowledge of Active Directory administration.
• Deep understanding of operating systems, networks, and IT infrastructure, including Active Directory, virtualization, M365 cloud services, and Windows 10/11.
• Ability to analyze and solve complex technical problems.
• Clear communication skills with users and stakeholders, with a strong focus on customer satisfaction.
• Familiarity with ticketing systems, remote support tools, and diagnostic software.
• Strong understanding of network firewalls, routers, switches, and other devices.
• Advanced understanding of the TCP/IP network stack.

Preferred Qualifications

• Degree in Computer Science or a related field (preferred).
• CompTIA A+ (highly preferred).
• Microsoft Certified: Azure Fundamentals, HDI Desktop Support Technician, CompTIA Security+, CompTIA Network+, Cisco CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, and CompTIA IT Operations Specialist (CIOS) (preferred).
• ITIL Foundation (preferred).
• SAP authorization experience (preferred).
• Advanced knowledge of Multi-factor authentication (MFA) (preferred).
• Advanced knowledge of SAP authorizations (preferred).
• Advanced familiarity with PCI (payment card industry) technical requirements (preferred).

Education

A Degree in Computer Science or a related field is required. Degree in Computer Science or related field is also listed as preferred.

Relevant Technologies

• Windows workstations, Windows 10/11
• Office 365 and M365 cloud services
• Active Directory
• Voice over IP (VoIP)
• Wireless access points, laptops, handhelds, voice pick phones, printers, warehouse devices
• Ticketing systems, remote support tools, diagnostic software
• Network firewalls, routers, switches
• Multi-factor authentication (MFA)
• SAP authorizations and SAP authorization experience
• TCP/IP network stack
• PCI (payment card industry) technical requirements
• Virtualization
• CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA IT Operations Specialist (CIOS), Microsoft Certified: Azure Fundamentals, HDI Desktop Support Technician, Cisco Certified Network Associate (CCNA), Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation

Benefits

• Health coverage with 3 medical options, plus dental and vision.
• 401(k) Retirement Plan with company match.
• Health Savings Accounts with company match.
• FREE virtual primary care, acute care, and physical therapy.
• FREE Employee Assistance Program.
• Company paid time including vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave, and volunteer time.
• Discounted and free product.
• Tuition reimbursement.
• Opportunities for career advancement.

Job Details

• Job Level: 6
• Location: Tempe, AZ (onsite)

Pre-Employment Screening

After a candidate receives a conditional offer, pre-employment screening will be required, including a criminal background check, drug screening, and for certain roles, a motor vehicle record review. Screening results are evaluated based on multiple factors such as the nature and severity of any offense, how much time has passed, relevance to the position, patterns of repeated offenses, and driving history for roles requiring vehicle operation. All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.