Arizona

Support Jobs in Arizona

125 jobs found

Include remote jobs

3d ago

Help Desk/Desktop Support Analyst

Robert Half Gilbert, AZ

Gilbert, AZ

3d ago

$23 - $27/hr Contract Active Directory Application Support Desktop Support

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Job Description

Robert Half has a long-term contract opportunity for a Help Desk/Desktop Support Analyst in Gilbert, AZ with onsite work. This role supports end users by resolving real-world issues across desktops, laptops, and workstations, with a focus on Microsoft Windows 10, service desk ticket handling, and Active Directory account administration. The pay range is $23–$27 per hour (USD).

What you’ll do

Deliver frontline help desk support for desktop, laptop, and workstation problems, aiming for timely, effective resolutions.
Troubleshoot and resolve common Windows 10 and related system issues using hands-on methods and remote support.
Manage incoming service desk tickets end to end, including documenting troubleshooting steps and resolutions and following through to closure within expected response times.
Assist with Active Directory user account administration, including access updates, password support, and basic account maintenance.
Install, configure, and maintain desktop software and standard business applications used by employees.
Escalate more complex technical problems when needed while keeping users updated on progress and next steps.
Complete routine system checks and support workstation setup, replacement, and general endpoint support activities.

What you bring

Experience providing help desk or desktop support in a business environment.
Working knowledge of Active Directory for basic user and account administration tasks.
Hands-on support experience with Microsoft Windows, including Windows 10 environments.
Ability to troubleshoot common hardware, software, login, and connectivity issues efficiently.
Familiarity with service desk ticketing practices and accurate support documentation.
Strong communication skills with a detail-oriented approach to assisting users.

Tools you’ll work with

Microsoft Windows 10
Active Directory

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment eligibility for hired contract/temporary professionals

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6d ago

IT Service Desk

Cognizant Mesa, AZ

Mesa, AZ

6d ago

Full time Application Support End User Support Help Desk Support

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Job Description

Support enterprise users by driving incident resolution, secure access management, and advanced troubleshooting within a hybrid, rotational shift Service Desk environment.

Responsibilities

Provide specialized support for service desk applications to resolve complex user issues and keep global environments operating reliably
Process user access requests using structured access management procedures to maintain secure and compliant access to business critical systems
Manage incident tickets from intake through resolution by documenting issues accurately and following standardized procedures to restore services within agreed timelines
Monitor service desk queues and prioritize work based on impact and urgency to maintain service levels and reduce end user disruption
Execute user access management activities including account creation, modification, and deprovisioning in line with company policies and audit guidelines
Perform detailed troubleshooting for device related issues connected to service desk interactions to help users regain productivity quickly and safely
Maintain documentation for resolutions, known errors, and workarounds to support a richer knowledge base and faster future handling
Communicate proactively with users by setting expectations, providing status updates, and ensuring resolutions match operational needs
Collaborate with technical and business teams to investigate recurring service desk problems and recommend improvements for system stability and user experience
Support service transitions, including application updates and configuration changes, while maintaining continuity of core services
Review service desk performance metrics and contribute insights to refine support processes, strengthen controls, and improve service quality
Adhere to rotational shift schedules and hybrid work practices to ensure coverage, availability, and responsiveness during assigned support windows
Contribute to initiatives focused on digital workplace reliability and accessibility through secure technology use
Take calls and handle tickets/chats/emails; troubleshoot application, client device, network, VPN, and printer related issues; maintain service levels and follow client processes while documenting troubleshooting steps

Requirements

Solid experience supporting service desk applications, including diagnosing issues within ticketing and workflow systems and guiding effective resolutions
Strong practical knowledge of user access management, including access controls, segregation of duties, and enterprise compliance requirements
Working knowledge of incident categorization, prioritization, and escalation using structured service desk methodologies and support frameworks
Proficiency working with devices such as laptops, mobile devices, and peripherals, including understanding common issues and coordinating remedial actions
Clear written and verbal communication skills to interact with users, team members, and stakeholders in a concise, respectful, and solution oriented manner
Analytical and problem solving skills to examine incident trends, identify root causes, and support continuous improvement in service performance
Adaptability to hybrid work arrangements and rotational shifts while maintaining productivity and service quality
Familiarity with standard service management principles and tools, aligned with organizational policies, controls, and reliability objectives
Ability to manage access controls, segregation of duties, and compliance requirements in enterprise settings

Technology

Location

Mesa, AZ (hybrid)

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6d ago

Service Desk Engineer

LTM Scottsdale, AZ

Scottsdale, AZ

6d ago

$60k - $70k/yr Full time Help Desk Support Incident Management Information Technology (IT)

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Job Description

Provide first-level service desk support as a P1 engineer, monitoring ticket queues in SNOW and coordinating upgrades while working a 24/7 onsite shift schedule in Scottsdale, AZ.

Responsibilities

Deliver first level support for LTIM customers and partners
Monitor all queues in SNOW and ensure timely handling of service desk activity
Use independent judgment to develop support methods, techniques, and evaluation criteria to achieve results
Drive process improvement by implementing new and refining existing systems such as Help Desk and PC Management
Coordinate with team members preparing and deploying software enhancements and upgrades
Coordinate and help implement new software and hardware upgrades
Maintain desktop terminal and printer hardware and software documentation
Participate in the on-call schedule and respond to priority incidents as needed
Update problem project tracking records in a timely manner
Follow written SOP instructions and FAQs to guide support outcomes
Independently complete service desk incidents (example scope includes office moves and printer installation)
Collaborate with internal and external contacts, including support teams, System Engineers, project teams, validation vendors, and end users

Requirements

Experience with Jira Service Desk
Experience with Servicedesk
Knowledge of Windows Server

Technologies

Jira Service Desk
Windows Server
SNOW

Location and Schedule

Scottsdale, AZ (onsite, 5 days onsite)
Must work within a 24/7 shift model

Compensation

USD 60,000 - 70,000 per year
Actual compensation within the range depends on skills, experience, performance, and internal equity
Posted range reflects the minimum and maximum salary target across US locations

Benefits

Comprehensive Medical Plan covering medical, dental, and vision
Short Term and Long-Term Disability Coverage
401(k) Plan with company match
Life Insurance
Vacation Time, Sick Leave, and Paid Holidays
Paid Paternity and Maternity Leave

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6d ago

Tech Support Representative

MOVERAS LLC Phoenix, AZ

Phoenix, AZ

6d ago

$26 - $34/hr Full time Customer Support Phone Support Technical Support

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Job Description

The Technical Support Specialist at Moveras LLC delivers technical assistance to installers, repair facilities, distributors, and customers regarding Moveras remanufactured transmissions. The role focuses on diagnosing performance concerns, directing troubleshooting and installation steps, and supporting warranty-related case resolution from first contact through closure.

Key Responsibilities

Provide technical support by phone, email, and online channels for transmission installation, operation, diagnosis, and repair.
Collect and review vehicle and transmission information, including transmission identification, installation history, symptoms, diagnostic trouble codes, test results, and supporting documentation.
Lead repair professionals through structured troubleshooting to help separate transmission concerns from vehicle, electrical, control-system, or installation issues.
Explain installation requirements, diagnostic procedures, and recommended next steps in clear, practical terms.
Review warranty requests for completeness, document findings, and coordinate next steps in line with company policies and authorization limits.
Recommend field repair options, additional testing, escalation, or return evaluation based on diagnostic evidence and established procedures.
Manage assigned cases through resolution, including progress updates and follow-up on outstanding information and commitments.
Maintain accurate, complete, and timely case documentation in HubSpot, covering diagnostic steps, customer communications, decisions, and outcomes.
Use Dialpad and other support tools to handle customer interactions and support team service goals.
Escalate complex technical concerns and sensitive customer issues with a clear summary of findings and actions taken.
Report recurring failure patterns, installation concerns, and customer feedback to the Technical Support, Quality, and Manufacturing teams.
Participate in training, knowledge sharing, and continuous improvements to support procedures and technical resources.

Required Qualifications

Hands-on experience in automotive diagnosis, repair, or technical support, including working knowledge of automatic transmissions and related vehicle systems.
Ability to interpret diagnostic trouble codes, wiring diagrams, service information, and test results.
Strong troubleshooting skills with the ability to determine logical next steps from available evidence.
Clear verbal and written communication skills, including explaining technical information by phone.
Professional, patient approach when working through customer concerns and challenging conversations.
Strong organization, attention to detail, and follow-through while managing multiple active cases.
Proficiency with computers and the ability to learn customer relationship management, phone, and technical information systems.
High school diploma or equivalent.

Preferred Qualifications

Experience diagnosing, rebuilding, or supporting automatic transmissions.
Automotive technical training or relevant ASE certifications.
Experience with warranty claims, remanufactured automotive products, or manufacturer technical support.
Familiarity with HubSpot, Dialpad, or similar customer support platforms.
Experience supporting installers, repair facilities, distributors, or dealership service departments.

Technologies

HubSpot
Dialpad

Success Metrics

Customers receive timely, professional support and understand the next steps.
Diagnostic recommendations are accurate, evidence-based, and documented clearly.
Assigned cases move forward consistently, with reliable follow-up through resolution.
Warranty requests are handled fairly and consistently within company guidelines.
Recurring technical concerns are communicated to support product quality and customer experience improvements.
Individual performance supports team goals for responsiveness, customer satisfaction, case resolution, and documentation quality.

Role Details

Location: Phoenix, AZ (onsite)
Compensation: USD 26 - 34 per hourly
Education: High school diploma or equivalent

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8d ago

Help Desk Team Lead

Chadwell Supply Phoenix, AZ

Phoenix, AZ

8d ago

$24 - $25/hr Full time Manager Active Directory Application Support

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Job Description

Provide day-to-day guidance for an IT Help Desk team while owning service quality, metrics, and escalations.

Responsibilities

Oversee and manage help desk and hardware technicians supporting daily issues including login and password resets, printer installs, software updates, anti-virus and malware removal, client machine rebuilds, memory upgrades, and other hardware installations.
Allocate resources and ensure proper coverage; monitor team performance and support career development through annual staff reviews.
Ensure Help Desk Service Level Agreements are met in collaboration with IT and Corporate Leadership.
Coordinate equipment purchasing and confirm the department remains properly stocked.
Establish, track, and analyze service delivery and technical metrics to meet agreed targets; implement improvements based on results and address recurring requests or issues.
Support customer service standards by ensuring effective response times and providing expert guidance on general support topics.
Enforce quality-of-service guidelines covering customer interactions, service completion, and overall customer satisfaction.
Review issue-reporting trends, identify root patterns, and propose preventative solutions with updated procedures.
Visit warehouses as required to resolve long-standing problems.
Complete and maintain daily, weekly, and monthly statistics, status reports, and graphical reporting aids to meet department needs.
Manage outage and emergency-activity communications to the organization; determine root causes to help prevent future service interruptions.
Serve as an escalation point between Help Desk staff and Level 3 Administrators (ERP, Network, Data, and Applications teams).
Partner with HR, Facilities, and managers to improve employee experience for current and newly hired employees.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, or Accounting.
3 to 5 years of experience in an IT Service Desk or related environment.
Advanced verbal and written English language skills.
Advanced proficiency with MS Office (Word, Excel, MS Outlook).
Excellent organizational and time management skills.
Advanced technical and analytical skills.
Advanced interpersonal skills.
Aptitude for understanding and facilitating technology initiatives that drive profitable outcomes.
Ability to translate technical knowledge into actionable direction for others.
Work closely with other IT team members to meet System Reliability Service Level Agreement requirements.
Maintain a 98% or better SLA success rate each month.
Same-day resolution of user issues.
Complete 40 hours of classroom or online skills training each year.

Technologies

MS Office: Word, Excel, MS Outlook

Location and Work Schedule

Phoenix, AZ (hybrid)
Full Time, Monday-Friday, 9:00 am - 6:00 pm
Hybrid schedule with 2 days work from home and 3 days in the office

Compensation

USD 24 - 25 per hour (based on experience)

Benefits

Full benefits: medical, dental, vision, life insurance, disability, and 401K
104 hours of paid time off accruals
Complimentary gym access and much more
Employee discount program
Long-Term Career Opportunities
Recognized as a Top Company in Tampa Bay 8 years running

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9d ago

Desktop Support Technician, Enterprise Technical Services

Komatsu America Corp. Mesa, AZ

Mesa, AZ

9d ago

$49k - $62k/yr Full time Application Support Desktop Support End User Support

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Job Description

Komatsu America Corp. is seeking a Desktop Support Technician for Enterprise Technical Services to deliver front-line IT assistance to end-users at the Mesa Parts Distribution Operations site. In this onsite role, you will help resolve everyday hardware, software, and networking problems through help desk channels and escalate more complex matters when needed.

What you’ll do

Deliver first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve common software issues, including operating systems, office applications, and company-specific tools.
Assist with hardware installations, upgrades, and system configurations.
Handle user requests via help desk tickets, phone calls, or in-person support.
Escalate complex issues to senior support staff or system administrators as required.
Keep accurate documentation of issues, solutions, and established processes.
Support the IT team with system rollouts, upgrades, and routine maintenance tasks.
Follow company IT policies and security standards.

What you bring

High school diploma or equivalent. An Associate’s or Bachelor’s degree in IT or a related field is preferred.
Two or more years of experience in IT support, help desk, or a related technical role.
Relevant certifications are a plus, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Basic familiarity with Windows 10 and Windows 11 client operating system environments.
Experience with Microsoft Office Suite, Office 365, and common business applications.
Basic understanding of networking concepts including IP, DNS, and DHCP.
Strong problem-solving and troubleshooting skills.

Tools and technologies

Windows 10, Windows 11
Microsoft Office Suite, Office 365
IP, DNS, DHCP
CompTIA A+, Microsoft Certified Desktop Support Technician

Compensation and location

This onsite position is located in Mesa, AZ. The salary range is USD 49,100 - 62,000 per year. The base pay is listed as $62,000, with the final offer considering experience and location.

Benefits

Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
Retirement and savings: 401k and/or employee savings programs
Time off: Vacation and designated holidays
Assistance programs: Employee and family assistance programs
Disability benefits
Life insurance
Learning and development: Employee learning and development programs

You will provide entry-level support while building practical IT skills in a collaborative environment, assisting users across hardware, software, and networking needs.

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11d ago

Bashas' Tech Support Specialist I

Bashas' Supermarkets Chandler, AZ

Chandler, AZ

11d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

Work onsite in Chandler, AZ with the Technical Assistance Center (TAC) team and provide 24-hour support for employees’ desktop, laptop, and network connection needs. This role coordinates, diagnoses, and troubleshoots incoming technical issues while helping internal customers get back to work quickly through clear documentation, escalation when necessary, and consistent help desk processes.

What you’ll do

Act as the first point of contact for technical assistance requests received by phone, email, or instant message.
Resolve technical problems in a timely manner, or escalate issues to the appropriate IT technical staff on behalf of internal customers.
Assess each case using the details provided, then determine and document the best solution.
Identify situations that require urgent attention and route them accordingly.
Follow standard help desk procedures for troubleshooting, tracking, and resolution.
Provide case status updates to management and end-users, and notify management of reoccurring problems.
Support and maintain effective working relationships with users.
Develop, document, and implement standard operating procedures and customer service guidelines related to IT support.
Monitor and respond to system operating errors to support accurate processing and recording.
Administer help desk software and maintain records of processing problems and actions taken to correct them.
Log events for each shift in a turnover log, including system malfunctions and disruptions, and prepare a shift report for the supervisor.

What you bring

BA/BS in Computer Science or related discipline (preferred), or the equivalent combination of education and experience related to analytical and/or system support.
Minimum 1 year of technical support experience related to analytical and/or system support, or an equivalent mix of education, training, and experience.
Computer literacy with helpdesk tools plus spreadsheet, database, presentation, and work processing software.
Basic understanding of networking concepts.
Ability to organize, prioritize, and manage multiple assignments while meeting tight deadlines.
Demonstrated customer service skills, accuracy, and strong attention to detail.
Ability to follow verbal and written instructions.
Capacity to work independently and collaboratively, with effective communication and working relationships across customers.
Flexibility and open availability to support a 24-hours a day, 7-days a week Technical Support Center.

Working environment and location

Business office environment.
Occasional travel to outside locations or meetings may be required.
Ability to work extended hours as needed.
Location: Chandler, AZ (onsite).

Internal applicant notes

No disciplinary action during the past 6 months.
Your current leader must recommend the application and provide endorsement upon request from HR.
Upload a resume and answer all application questions.

Arizona, New Mexico, California, or Nevada requirement

Permanent residency in Arizona, New Mexico, California, or Nevada is a condition of employment for this position. A job offer may be denied or rescinded, and if employed, employment may be terminated if a team member ceases to reside in one of these states.