Provide mechatronics and controls support for Amazon warehouse automation equipment as part of a 24/7 rapid response team in McAllen, TX (onsite).

Diagnose and resolve electrical and controls faults across material handling equipment (MHE) including conveyors, sortation, and vertical lifts
Complete electrical changes and replace controls devices such as MDR cards, sensors, scanners, drives, and IO modules
Configure and parameterize devices, including device configuration, drive parameters, and network addressing
Work with PLC logic by reading and interpreting programs and making minor to mid-complexity logic changes, including I/O and configuration files
Configure, develop, and troubleshoot HMIs, including operator support with HMI access and operation
Interpret system metrics and logs to diagnose performance issues and identify root cause
Support SCADA / visualization monitoring at a working level
Lead and document RCAs on controls-related events through to resolution
Provide remote and on-site support during commissioning, go-lives, and escalations
Participate in a 24/7 on-call rotation and meet First Engagement SLA (15 minutes)
Run and verify IO checks and use hands-on PLC/HMI troubleshooting to isolate electrical, controls, and mechanical faults

Bachelor’s degree in computer science, electrical engineering, automation engineering, or equivalent
5+ years of Ladder Logic and structured programming experience with Siemens, Allen-Bradley, or Codesys PLCs
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with HMI systems and industrial networks, plus familiarity with VFDs and servo controllers
Experience reading blueprints and electrical schematics
Experience with device configuration, parameterization, and IO checks
Experience documenting issues and leading RCAs to resolution
Ability to travel about 50% domestically (travel may increase during onboarding, training, site ramp-ups, and go-lives)
Experience leading technical projects and equipment go-lives/commissioning in an Amazon fulfillment center or material handling environment

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and option for Supplemental life plans)
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave

Experience in industrial networking and communications
Experience with machine vision programming (Cognex, Keyence, etc.)
Experience integrating control subsystems and upper level control systems (WMS/WCS)
Experience working with material handling equipment (MHE), or experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations

Work safely and cooperatively with other employees, supervisors, and staff
Adhere to standards of excellence despite stressful conditions
Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
Follow all federal, state, and local laws and Company policies
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position
Abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation
Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations

Base salary range: USA, TX, McAllen: $90,000.00 - $112,500.00 USD annually

Control Systems Engineer – Rapid Response Team, OMHS Field Technical Support

Job Description