Programmable Logic Controller

Programmable Logic Controller Support Jobs

3 jobs found

7d ago

Technical Support Specialist - Electrical and PLC

PATTYN NORTH AMERICA LLC Sussex, WI

Sussex, WI

7d ago

Full time Electrical Engineering Control Systems Customer Service

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Job Description

The role provides remote technical support to Pattyn North America customers across North America and is based onsite in Sussex, Wisconsin. Reporting to the Technical Support Manager, this position blends mechanical, electrical, pneumatic, and software expertise, with 10 to 20 percent travel to stay current.

Responsibilities

Engage with customers via phone, text, email, or video to deliver effective support.
Read and interpret electrical schematics to assist in troubleshooting efforts.
Read and diagnose PLC code to support problem resolution.
Log, categorize, and prioritize cases and service requests within the CRM platform.
Act as a liaison between departments including project management, technician planning, spare parts, engineering, and R&D.
Escalate complex issues to the technical support manager, service department managers, or factory teams in Belgium or France as needed.
Seek assistance from colleagues or more experienced staff when required.

Requirements

Experience in customer service or as a service engineer in packaging, automation, or machine building is preferred.
High school diploma or equivalent is required; additional technical or administrative training is a plus.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, OneNote, PowerPoint).
Basic understanding of PLC code (Structured Text) is strongly preferred.
Basic knowledge of electricity and automation components (motor control, sensors, encoders).
Fundamentals of automation and machine sequencing.
English and Spanish bilingual ability is preferred but not required.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Technologies

Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint)
PLC code (Structured Text)
CRM platform

Benefits

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families (concerts, sports, health and wellness, travel, gifts, and more)
Employee Assistance Program (EAP) for childcare, financial planning, pet care, and more
Cross-functional, collaborative team environment aimed at delivering results
Customer-centric approach with long-standing relationships and exceptional service
Culture that prioritizes and supports employee success

Physical Demands

Ability to walk, stand, and position oneself to work on packaging machine components, including bending, twisting, and reaching with arms and hands.

Work Environment

80% office and warehouse setting with approximately 20% of time spent at customer sites, primarily within food production facilities.

Why You Should Apply

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families
Employee Assistance Program for childcare, financial planning, pet care, and more
Collaborative cross-functional team environment focused on delivering results
Customer-centric culture with a history of valued clients
Supportive culture that recognizes and rewards employee achievements

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7d ago

Technical Support Specialist 1

NVENIA Wood Dale, IL

Wood Dale, IL

7d ago

$36 - $54/hr Full time Control Systems Customer Service Customer Support

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Job Description

This role provides frontline technical support to nVenia customers, handling inquiries by phone and email to troubleshoot issues and identify root causes.

Responsibilities

Provide technical support to external customers in response to inquiries via phone and email.
Coordinate responses to customer issues by gathering input from internal experts in service and engineering.
Create, manage, and close technical support cases in the case management system.
Be flexible with working hours to ensure phone coverage.
Provide after-hours support as part of a rotating pool.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend training classes and travel on shadowing service jobs to gain hands-on practical experience.
Develop technical documentation, procedures, and training courses for technical support and field service.
Comply with industry, company, and customer safe working practices.

Requirements

Three to five years of experience in a manufacturing environment.
Five years or more experience in the packaging and/or automation industry in field service, engineering, or manufacturing function.
Solid knowledge of manufacturing and engineering processes.
Ability to read mechanical and electrical drawings.
Ability to travel up to 15%.

Technologies

Salesforce
PLC based controls

Position Specific Competencies

Excellent customer service
Strong sense of urgency
Detail oriented
Complex problem solving capabilities
Collaborative teamwork
Effective self-management
Strong verbal communication
Strong written communication

Physical Requirements

Frequent sitting, standing, walking, talking or hearing; using hands to finger, handle, or touch objects or controls; occasional climbing and reaching above the shoulders.
Occasional lifting, pushing, or pulling up to 25 pounds; vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Environment

Office-based position with occasional visits to the manufacturing area; up to 15% travel to customer sites for diagnostics, repair, and training on the manufacturing floor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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16d ago

Technical Support Product Engineer

Shellback Semiconductor Technology, LLC Coopersburg, PA

Coopersburg, PA

16d ago

Full time Electrical Engineering Control Systems Customer Support

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Job Description

Based in Coopersburg, PA, this on-site role at Shellback Semiconductor Technology, LLC offers the opportunity to provide advanced technical support across the full Shellback product line. Travel to customer sites is required up to 50%. You will own high-level troubleshooting, escalation, and proactive product improvement, handling reactive issue resolution and standardization across the installed base.

Responsibilities

Provide advanced remote technical support and on-site escalation support for Shellback systems across the full product portfolio.
Troubleshoot electrical, mechanical, pneumatic, fluid, controls, PLC, HMI, heater, interlock, and subsystem-related issues.
Lead structured problem-solving for tool-down events, unstable process conditions, recurring failures, and difficult commissioning or upgrade issues.
Support Field Service Engineers with diagnostics, action plans, service strategy, and decision-making during customer-facing events.
Create, update, and improve technical procedures, service instructions, troubleshooting guides, release notes, and knowledge articles.
Capture field findings clearly and drive follow-up with Engineering, Manufacturing, Quality, and Product Management until closure.
Review installed-base issues for patterns and recommend product, process, or documentation changes that improve reliability and serviceability.
Participate in validation, release readiness, and field deployment planning for new products, retrofit kits, and upgrade packages.
Lead or support customer escalation meetings when technical depth and structured communication are required.
Support commercial alignment by providing technical input on quoted scope, upgrade assumptions, risk areas, and execution constraints when needed.
Train and mentor Field Service Engineers and Customer Service teams on troubleshooting logic, platform differences, and known product risks.
Escalate promptly when management support, engineering decisions, or commercial intervention is required.

Requirements

Bachelor's degree in engineering.
Minimum 5 years of electromechanical troubleshooting capability across semiconductor capital equipment or similarly complex automation platforms.
Strong ability to read and interpret electrical schematics, P&IDs, wiring diagrams, mechanical drawings, BOM structures, and operation manuals.
Working knowledge of PLC-based controls, I/O architecture, HMI systems, safety interlocks, heaters, pumps, valves, sensors, and utility interfaces.
Ability to analyze problems using service history, logs, trends, alarms, hardware behavior, and field observations.
Strong written communication with the ability to convert technical findings into clear field instructions and management-level updates.
Comfort working independently under pressure while coordinating across multiple teams and time zones.
Strong customer-facing judgment during escalations, including clear communication, scope discipline, and calm decision-making.
Proficiency with standard business and technical tools, including spreadsheets, presentations, remote support tools, and issue-tracking systems.

Technologies

PLC
HMI
Spreadsheets
Presentations
Remote support tools
Issue-tracking systems

Core Scope

Support the full Shellback product portfolio including Mercury, Torrent, Storm, CPT, SRD, sidecar/controller upgrades, heater systems, DI water and fluid subsystems, PLC/HMI controls, and safety-related assemblies.
Stabilize customer tools by leading remote and on-site resolution of complex technical issues.
Reduce repeat failures by driving root cause analysis, corrective actions, and field learning loops.
Improve field execution by training, coaching, and technically supporting Field Service Engineers across product lines.
Strengthen installed-base performance through trend analysis, documentation improvements, and tighter cross-functional follow-through.
Help align technical scope, support strategy, and customer expectations during escalations, upgrades, and major service events.

Core-Functional Scope

Field Service: direct technical backline support, escalation support, training, and field readiness
Engineering: design feedback, issue reproduction, validation support, and corrective action follow-up
Manufacturing: build quality feedback, recurring workmanship findings, and release-to-field readiness
Quality: containment, nonconformance input, corrective action support, and field issue traceability
Product Management: installed-base trends, upgrade needs, and voice-of-customer technical feedback
Customer Service: technical clarity for scope, scheduling risk, parts dependency, and service planning

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Programmable Logic Controller Support Jobs

Technical Support Specialist - Electrical and PLC

Technical Support Specialist 1

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