Amazon’s Rapid Response Team is hiring a Sr Mechatronics Tech (SMRT) for onsite field technical support in McAllen, TX.

Replace and repair mechanical components on warehouse automation and MHE, including belts, rollers, bearings, chains, sprockets, gearmotors, forks, and carriers
Perform electrical maintenance and repairs, including replacing and rewiring electrical components
Change out VFDs (variable frequency drives), motors, power supplies, sensors, and photo eyes
Troubleshoot mechanical and electrical faults in the field by isolating root cause across power, drives, and mechanical subsystems
Rewire and correct wiring issues using electrical drawings, ensuring proper terminations and labeling
Install and maintain conveyor systems, including belt installation, lacing, tracking, and tensioning
Carry out mechanical alignment tasks such as squaring, leveling, and hardware torque / match-marking
Support preventive maintenance execution per OEM Operations & Maintenance Manuals
Provide on-site assistance during commissioning, go-lives, and break-fix events
Document work completed, including parts replaced, and follow runbooks for recovery procedures

5+ years of repair of material handling equipment, or 5+ years of troubleshooting and diagnostics of material handling or production equipment
Experience interpreting mechanical and electrical drawings
Ability to work a flexible schedule, including weekends, nights, and holidays
5+ years demonstrating safety standards experience
5+ years of repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
5+ years of electrical or mechanical experience
Bachelor’s degree in Electrical, Mechanical, Mechatronics, or a relevant field, or 7+ years demonstrable electrical and/or mechanical experience working on the electrical and/or mechanical side of MHE with Amazon projects
Ability to safely use hand tools, power tools, and diagnostic instruments (for example, multimeter)
Ability to travel ~50% domestically; travel may increase based on demand, including onboarding, training, site ramp-ups, and go-lives

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted stock units (RSUs)

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Can lift and rack equipment up to 40 pounds
Can bend or twist into unusual positions while working
Can stand and walk during shifts lasting up to 12 hours

Check where support is most needed, including sites with preventive maintenance due, go-lives requiring hands-on floor support, or SEV events needing on-site expertise
Pack and travel to the site to execute maintenance, repair, and recovery work
Work across electrical and mechanical tasks throughout the day, such as rewiring panels, swapping VFDs or motors, and replacing belts, rollers, or gearmotors
Troubleshoot, repair, verify performance, and leave the site in improved condition

Compensation: USD 39 - 45 per hour • Experience: 5+ years • Location: McAllen, TX (onsite)

Sr Mechatronics Tech (SMRT) - Rapid Response Team, OMHS Field Technical Support

Job Description