Customer Service Technical Support Specialist – Garage Door Operators

Provide hands-on technical customer support for Automatic Technology garage door operators and accessories in the Dallas area.

Responsibilities

• Deliver customer service technical support for installation and commissioning of garage door operators and related equipment
• Assist dealers and installers in selecting the correct operator, accessories, and configuration for different garage door applications
• Troubleshoot mechanical, electrical, wiring, programming, control, and installation issues
• Diagnose product and operator problems and recommend appropriate solutions
• Support customers by phone, electronically, and in person
• Assess potential product failures and warranty claims in line with company guidelines
• Coordinate or authorize replacement parts or products when appropriate
• Explain and demonstrate product functions, programming, features, and safety requirements
• Travel to dealer and customer locations to provide installation assistance, troubleshooting, demonstrations, and technical training
• Independently manage assigned customer cases from initial inquiry through resolution
• Document customer interactions, technical issues, solutions, and follow-up activity in Salesforce or a designated CRM
• Create technical resources including instructional videos, installation guides, troubleshooting materials, and quick-reference guides
• Support technical training for dealers, installers, customers, and internal employees
• Participate in trade shows, conferences, dealer events, and company training activities
• Assist with testing and evaluating new products, accessories, and product improvements
• Identify recurring technical or installation issues and share findings with appropriate internal teams
• Partner with Sales, Operations, Product Development, and Customer Service to resolve customer needs
• Maintain up-to-date knowledge of Automatic Technology products, accessories, installation requirements, safety standards, and technical specifications
• Maintain company-provided tools, equipment, and technology
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent
• Prior customer service and/or technical support experience
• Strong mechanical and technical aptitude
• Ability to troubleshoot problems systematically and identify practical solutions
• Ability to read and understand technical manuals, installation instructions, wiring diagrams, and product documentation
• Working knowledge of Microsoft Outlook, Word, Excel, and Microsoft 365
• Strong verbal and written communication skills
• Ability to work independently and manage customer issues through resolution
• Valid driver’s license and ability to travel regularly for business

Preferred Qualifications

• Two or more years of customer service experience in technical support, installation, garage doors, access control, electrical/mechanical equipment, or a similar field
• Previous garage door installation or service experience
• Vocational, trade school, or technical training
• Knowledge of garage door systems, operators, controls, accessories, and installation methods
• Experience in a technical support, customer service, or call center environment
• Experience with Salesforce or another CRM platform
• Bilingual English/Spanish skills (plus)

Tools and Technologies

• Salesforce
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft 365

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Job Details

• Location: Dallas, TX (onsite)
• Employment type: Full-Time
• FLSA status: Non-Exempt
• Work environment: Field-Based / On the Road
• Travel: Regular travel required
• Reports to: Operations and Marketing
• Pay: $22.00 - $25.00 per hour
• Expected hours: 40.0 per week
• Work location: In person