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Insight Global

Desktop Support Technician

Insight Global
Orange, CA $25 - $25/hr Contract Posted 4d ago
Active Directory Application Support Cloud Platforms Desktop Support End User Support Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services ITSM Microsoft 365 Office 365 Onsite ServiceNow Servicenow Technical Support Windows
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Job Description

Insight Global is seeking a Desktop Support Technician to support a hospital environment on-site in Orange, California. This contract role runs through September 1, 2026 and focuses on hands-on Active Directory (AD) and Microsoft 365 (M365) domain migration support, delivering rapid assistance to end users, including clinical staff, during migration waves.

Responsibilities

  • Provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort.
  • Operate within a Command Center / cutover support model to ensure end users receive immediate assistance during migration waves.
  • Troubleshoot login/authentication issues.
  • Troubleshoot device access problems.
  • Troubleshoot application sign-in nuances (old vs. new credentials).
  • Troubleshoot mobile device re-enrollment workflows.
  • Follow evolving documentation and escalation paths to resolve issues.

Requirements

  • 4+ years of on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services experience.
  • 4+ years supporting a Windows enterprise environment.
  • 4+ years using an enterprise ticketing system.
  • Experience in enterprise environments with large user and device populations.
  • Active Directory experience (user account support, login troubleshooting).
  • Flu shot compliance and willingness to wear a mask during flu season, as required.
  • Ability to meet the physical demands described for the role.

Technologies

  • Active Directory (AD)
  • Microsoft 365 (M365)
  • Windows enterprise environments
  • ServiceNow

Benefits

  • Dental insurance
  • Health insurance
  • Vision insurance

Job Description

The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows.

Compensation

USD 25.00 per hour

Work Location

In person on-site in Orange, CA

Shifts

  • Day shift: 6:30am-3:00pm PST, Monday-Friday (will only apply to the last 3 weeks of the project)
  • Swing shift: 2:30pm-11:00pm PST, Saturday-Wednesday (will only apply to the last 3 weeks of the project)

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