Desktop Support Technician

ESP Global Services Limited is seeking a Desktop Support Technician to join its on-site team in Anchorage, AK. In this role you will provide IT end-user support for Windows PCs, Macs, printers, mobile devices, and related hardware and software, with on-site coverage from Wednesday to Saturday, 8:30 a.m. to 5:30 p.m.

Details

• Location: Anchorage, AK (onsite)
• Salary: USD 55,000 - 60,000 per year
• Experience required: 1 year
• Hours: 40-hour week; Wednesday to Saturday 8:30am-5:30pm; may require four 10-hour shifts

Responsibilities

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Keep inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Provide support to end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Other IT support duties as assigned.

Requirements

• 1-2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1-2 years of experience using a ticketing system.
• 1-2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Technologies

• Windows
• macOS

Benefits

• Parking at location
• Medical, Dental/Vision Plan
• Tools

Physical requirements

• Able to lift or push 20-50 pounds of equipment if needed
• Able to stand or kneel for extended periods of time
• Able to use mechanical tools

Ideal candidate

Motivated to develop your career in IT within an airport group, supported by a strong learning and development culture, and passionate about delivering service excellence across diverse end-user environments.

What we will offer

We provide a focus on personal and professional development within a learning culture, offering ongoing training to help you advance your career. The program includes guidance to help you master specific technologies and client environments, complemented by recommended learning journeys through our L&D system to support your career goals or to broaden your skillset across divisions.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Who we are

ESP Global Services has been delivering customized 24/7 global IT support solutions since 1992. Our dedicated service delivery team provides day-to-day on-site and visiting engineering support, along with multi-lingual service desk coordination that handles over 1,000 tickets a day for more than 200 customers.