Ovation Workplace Services Inc offers an on-site Desktop Support Technician role in New York, NY, with a compensation range of USD 35,000 to 47,000 per year. This position requires a Bachelor’s or Master’s degree in Information Technology or Computer Science (or related field) and a minimum of one year of experience. The role provides hands-on, first- and second-level IT support across local and remote environments, with opportunities to document incidents, escalate where needed, and contribute to knowledge base improvements as part of a collaborative, fast-paced team.

Responsibilities

Break-fix support for EUC devices (laptops, desktops) and non-EUC components (routers, switches, APs, servers, cabling, printers, meeting room devices).
Deskside support at user workstations and remote eyes and hands for supporting teams.
Execute IMACD (Install, Move, Add, Change, Dispose) activities.
Provide VIP and Priority user support (P1/P2) with same business day options.
Dedicated onsite support at designated sites during business hours.
Scheduled visits at designated sites on a weekly or fortnightly cadence.
Dedicated on-demand support with Next Business Day response (12 noon cut-off).
Support events such as kick-offs, executive meetings, and client visits.
Meeting room and AV equipment support; stock management at site storerooms.
Device imaging, staging, and deployment; JML (Joiners-Movers-Leavers) processing at site level.
Update CMDB for all device lifecycle changes; contribute to Knowledge Base and drive continuous improvement.
Manage physical site access, including badges, inductions, health and safety, PPE, and security vetting.

Requirements

Bachelor’s degree or equivalent in Computer Science or a related field.
CompTIA A+, Microsoft Certified Professional (MCP) or an equivalent credential.
Experience with Windows 13, Apple Mac, In Tune, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, and Helpdesk ticketing systems.
Proficiency in mobile device management for iOS and Android, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Strong analytical, troubleshooting, and problem-solving abilities; capable of multi-tasking and meeting SLAs.
Excellent communication, relationship-building, and internal customer service skills; adaptable in a fast-changing environment.
Willingness to work occasional overtime off-hours and weekends for projects or emergency support.
Effective communication in English and local languages is mandatory.

Technologies

Windows 13
Apple Mac
In Tune
Microsoft Active Directory
Group Policy Objects (GPOs)
MS Office 365
PC hardware installation and troubleshooting
Enterprise antivirus solutions
Helpdesk ticketing systems
Mobile device management for iOS and Android
Enterprise encryption solutions
Windows PC/laptop management via Active Directory

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a keyboard and standard office equipment.
Occasionally required to lift and move IT equipment up to 50 pounds.
May involve bending, kneeling, or crouching to install or service equipment.
Primary work setting is a standard office or data center with moderate noise levels.
Travel to or work at multiple organizational sites or client locations may be required.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity

Desktop Support Technician