Desktop Support Technician II
Job Description
Desktop Support Technician II provides onsite enterprise desktop and network support for end users in Friday Harbor, WA.
Responsibilities
- Provide enterprise desktop support with direct end-user interaction
- Support Windows OS and the Microsoft Office Suite
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Handle desktop and network support tasks as part of daily operations
- Set up, configure, and add required hardware components
- Assist Corporate Desk Side Support technicians with large iMac deployments
- Document, maintain, upgrade, and replace both hardware and software systems
- Support and maintain user account information, including rights, security, and system groups
- Train employees and support issue identification, analysis, and repair of product failures
- Order and replace parts as needed to restore service
- Determine and recommend products or services that best fit customer needs
- Perform imaging and image recovery
- Complete break/fix repairs for desktops and laptops
- Install and re-install software packages and updates
- Support WiFi and VPN connections, including wireless device support
- Maintain great customer service throughout troubleshooting and support interactions
Requirements
- Preferred industry certifications including CompTIA, Microsoft, Cisco, and DELL (and similar)
Technologies
- Windows OS
- Microsoft Office Suite
- WiFi
- VPN
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Job type: Full-time
- Pay: $21.00 - $22.00 per hour
- Work location: In person
- Location: Friday Harbor, WA (onsite)
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