IT Support Help Desk Technician - Entry Level - T1 - T2

AIM IT Services is hiring an entry-level IT Support Help Desk Technician (T1/T2) for onsite support in the Phoenix area. This full-time role at the Tempe, AZ or Deer Valley, AZ location is a hands-on opportunity to build practical IT skills while helping end users day to day. You will work directly with Active Directory, Microsoft 365, and Windows, with support and training during your first months.

Why you’ll like this role

• Healthcare support: healthcare insurance plus a healthcare reimbursement account
• Paid time off: earned sick pay and personal time off
• Education help: tuition reimbursement to support your growth
• Work expense reimbursement: phone and internet reimbursement, and mileage reimbursement
• Retirement planning: 401(k)
• Additional coverage: health insurance

What you’ll do

• First line of support: help end users with IT issues, from simple fixes to more complex troubleshooting
• Learn the environment: spend your first months building confidence with AIM IT Services systems and processes through questions and hands-on exposure
• Hardware and software support: set up workstations, install software, and keep daily operations running smoothly
• Networks and printers: resolve basic network connectivity issues, manage printers, and assist with device setup
• User account management: create and manage user accounts in Active Directory and Microsoft 365, reset passwords, and support security settings
• Problem solving: follow best practices and use critical thinking to resolve issues efficiently
• Skill growth: gain exposure to more advanced IT tasks, automation, and network administration

What you bring

• Customer service strength: you enjoy helping people and making technology less intimidating
• Baseline technical knowledge: basic networking knowledge, Windows, and Microsoft 365
• Team mindset: you follow processes while still thinking creatively when needed
• Self-driven learner: motivated to learn and solve technical puzzles
• Helpful experience: experience with Active Directory and IT troubleshooting is a plus
• Open to the right fit: while IT experience can help, strong customer service, excellent communication, and a passion for technology are key

Additional details

• Location: in person (Tempe, AZ or Deer Valley, AZ)
• Travel: 25% preferred
• Job type: full-time
• Pay: $18.00 - $25.00 per hour
• Preferred experience: Help desk (1 year) and Windows (1 year)