Provide responsive, high-touch IT support to executive leaders and other high-priority users in a fast-paced, high-visibility environment.

Onsite and remote support for Windows and macOS devices, mobile devices, peripherals, collaboration tools, enterprise applications, remote access, and authentication technologies
Own incidents and service requests from initial assessment through diagnosis, escalation, resolution, validation, and follow-up
Prepare and support executive business activities including executive meetings, presentations, travel support, onboarding, and device replacements
Coordinate across teams with infrastructure, security, network, identity, application, endpoint, mobility, and audio-visual groups to resolve complex issues
Communicate clearly technical findings, business impact, status updates, workarounds, and solutions to executives and their teams
Maintain documentation for troubleshooting steps, resolutions, known workarounds, and support procedures
Spot recurring problems and recommend improvements to the executive technology experience
Handle sensitive information with professionalism and discretion

1+ years of experience (minimum requirement); 2+ years of relevant IT support or technology operations experience (preferred)
Experience supporting endpoints, applications, access, connectivity, peripherals, collaboration tools, and remote-access technologies
Strong skills in troubleshooting, communication, prioritization, documentation, and customer service
Ability to stay composed, use sound judgment, and manage high-impact issues in a fast-paced, high-visibility setting
High school Diploma or GED equivalent
Bachelor’s degree, relevant technical certifications, or an equivalent combination of education and experience preferred
Experience supporting executives, senior leaders, executive assistants, or other high-priority users preferred

Market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals
20 paid time off days starting (prorated based on start date) plus 11 paid holidays and 8 hours of volunteer time off yearly
401K retirement savings plan with matching and company contributions
Student loan pay downs and 529 educational save up assistance programs
Tuition reimbursement
Employee stock purchase plan
Financial learning center and financial coach access
Flexible health and insurance options including medical, dental, and vision
Life insurance for employees, spouse, and child
Short- and long-term disability
Pre-tax Health Savings Account with employer contributions and Healthcare FSA
Critical illness, accident & hospital indemnity insurance
Total well-being program
Adoption, surrogacy and fertility assistance
Paid parental and caregiver leave
Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts
Mentally Fit Employee Assistance Program
Subsidized and discounted Weight Watchers program and other employee discount programs
Eligible for travel allowances, relocation assistance, a signing bonus and/or equity (depending on the role)

Executive Operations IT Support

Job Description