Field Support/Desktop Support

Onsite Field Support/Desktop Support opportunity in Holland, MI with Noblesoft Technologies Inc. This role supports end users with desktop and field technology, including PCs, tablets, printers, mobile devices, and video conferencing room equipment. You will work in person and use ServiceNow to manage requests and documentation. Pay is $23.00 to $24.00 per hour, with 40.0 hours per week.

What you’ll do

• Provide hardware support for PC (desktop, laptop) and tablets running Windows, Apple, or Android.
• Support printers including network and desk printer environments.
• Assist with smart phones and desk phones.
• Support video conference room devices for both audio and video.
• Handle ticketing and case management using ServiceNow (IM, SRM, AMDB, CMDB, and Knowledge Management).

Tools and systems you’ll use

• Operating systems: Windows OS and Mac OS (preferred)
• Productivity software: MS Office and O365
• Ticketing platform: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

What you bring

• Relevant experience: 3 years minimum in desktop/field support
• Certification: A+ Hardware (required), with Microsoft (preferred), ITIL (Preferred), and CCNA (preferred)
• Excellent communication with strong soft skills for reading, writing, and speaking

Compensation and schedule

$23.00 - $24.00 per hour with an expected 40.0 hours per week. This position is in person in Holland, MI.