Technical Support Team Member

Schulte Hospitality Group is hiring a Technology Support Team Member in Louisville, KY (onsite). In this first-line IT support role, you will help keep corporate and hotel technology running smoothly by troubleshooting end-user devices, supporting network and security needs, and helping manage key platforms and incident tickets.

What you’ll do

• Troubleshoot desktop, laptop, and server issues, including network connectivity, hardware, and operating system problems
• Provide support for the corporate office network and network security
• Manage company technology assets such as computers, printers, switches, and monitors
• Support SharePoint infrastructure, including security and access
• Configure and issue computers to end users according to company processes
• Act as the first point of contact for application issues and assist the Applications Team with support for hotel software platforms and systems
• Manage users in Azure Active Directory/Entra
• Troubleshoot Microsoft Office 365 issues, including Microsoft Teams and Outlook
• Create, update, and complete incident tickets in the support system
• Monitor systems and the network for potential issues and escalate as needed
• Support and promote technology security and compliance, including enforcing company information security policies
• Assist with other technology projects across hotels and the corporate team
• Maintain availability to work evenings/weekends/on call
• Perform other duties as assigned

What you bring

• Over 1 year of experience in a service and support role
• Degree or certification program in technology, hospitality, or a similar program (preferred)
• Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, and helpdesk ticketing tools
• Experience with Microsoft SharePoint, including provisioning and maintaining site appearance
• Proficiency in advanced Microsoft applications such as Power Automate; experience with Microsoft Fabric and Power BI is a plus
• Experience with provisioning and deprovisioning computers for users following corporate policy
• Ability to troubleshoot and evaluate PC issues, including network, hardware, and OS concerns
• Understanding of information security best practices
• Knowledge of antivirus and remote monitoring software applications
• Networking basics experience, with Meraki and Cisco preferred
• Ability to learn new software applications to support first-line users
• Effective communication skills for instructions, both verbal and written

Tools you’ll work with

Microsoft Windows 11, Microsoft Office 365, Microsoft Teams, Microsoft Outlook, Azure Active Directory/Entra, Entra ID, Intune, helpdesk ticketing, Microsoft SharePoint, Power Automate, Microsoft Fabric, Power BI, antivirus, remote monitoring software, Meraki, Cisco

Benefits

• Paid Time Off
• Unlimited Referral Bonuses
• Growth and Career Opportunities
• Hotel Discounts
• 401K
• Health/Dental/Vision Insurance
• Short-Term/Long-Term Disability
• Flexible Spending Accounts
• Health Savings Account
• Pet Insurance
• Dependent Tuition Benefits
• EAP Program
• Marketplace Discounts at various retailers including Disney, Apple, AT&T, Verizon and more
• Flexible and fun working environment