Help Desk

Techbrain, a Perth-based IT company, relies on a remote Help Desk team to support UK staff. This full-time role involves delivering technical support from a remote location, maintaining documentation, and ensuring system reliability.

Overview

We are seeking a skilled Help Desk/Response Team Member to provide technical support to our staff located in the UK, while working remotely. The role focuses on troubleshooting, ticket management, and keeping documentation up to date to sustain smooth IT operations.

Responsibilities

• Create and document detailed problem descriptions and technical backgrounds for support tickets.
• Prioritise and triage tickets based on urgency and importance, following the guidelines of the Response Team Board.
• Deliver timely support and solutions to resolve technical issues as per ticket priority.
• Maintain and update documentation to reflect changes in environments and evolving knowledge.
• Perform regular backup checks to ensure data integrity and system reliability.

Requirements

• Proficient in help desk operations and technical support
• Strong knowledge of computer networking principles
• Experience in providing IT support for both Windows and Mac OS environments
• MSP Help Desk or external provider experience
• Exceptional planning and organisation skills
• High level written and documentation skills

Job Type

Full-time

Compensation

USD 25,000 - 29,000 per year

Experience

• Help desk: 2 years (Preferred)

Location

Remote