Help Desk Specialist

The United States Bankruptcy Court for the Southern District of Ohio is seeking a Help Desk Specialist to deliver day-to-day end user and technical support across local offices.

• Location: Cincinnati, OH (hybrid)
• Routine travel: Between Cincinnati and Dayton locations

Responsibilities

• Provide day-to-day end user support and assist with staff training on Microsoft Windows 11, Outlook, Microsoft Office 365, SharePoint, Teams, and Adobe Acrobat, plus national and customized applications
• Distribute, install, and set up new technology including PC hardware, laptops, printers, and mobile devices
• Install and configure new software applications
• Troubleshoot routine PC equipment and software issues
• Complete inventory of automation equipment
• Support IT-related procurement activities when required
• Travel to divisional offices and other required locations, particularly between Cincinnati and Dayton
• Perform other automation-related duties as assigned
• Report to the Director of IT

Requirements

• Education: High school graduate or equivalent
• Experience: Minimum of two (2) years of general experience
• Specialized experience: One (1) year equivalent to work at CL 24
• Ability to work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events
• Ability to travel using reliable transportation within the Southern District of Ohio
• Ability to move and lift weights commensurate with equipment used in job duties
• Office-based work with limited telework authorized per court policy and office needs (position may be eligible for partial telework)

Technologies

• Microsoft Windows 11
• Outlook
• Microsoft Office 365
• SharePoint
• Teams
• Adobe Acrobat
• Qualys Endpoint
• Zoom
• iOS
• Windows Server 2022/2025
• Active Directory Service
• Virtual servers
• VNC Remote
• PowerShell
• Python

Minimum Qualifications

• General experience: Knowledge of computer processes and capabilities; familiarity with hardware and software programs; general knowledge of routine office work and personal computing, including office equipment and typical office software; ability to follow detailed instructions and multitask; skill organizing work; ability to communicate technical information to end users verbally and in writing
• Specialized knowledge: Experience installing and troubleshooting Microsoft Windows 11, Outlook, Microsoft Office 365, and other COTS software such as Adobe Acrobat and Qualys Endpoint; routine hardware maintenance and troubleshooting on computers, monitors, printers, and scanners; basic understanding of audiovisual systems; networking concepts and basic server administration; basic understanding of PowerShell, Python, or other tools
• Proficiency with Microsoft Windows 11, Outlook, Microsoft Office 365, Zoom, iOS, and Adobe Acrobat, plus familiarity with Windows Server 2022/2025, Active Directory Service, Virtual servers, SharePoint, and VNC Remote
• Education above high school may substitute for general experience (one academic year equals one year of general experience); education cannot substitute for specialized experience

Benefits

• Paid vacation and sick leave
• Eleven (11) paid holidays
• Retirement benefits under the Federal Employees Retirement System (FERS)
• Optional participation in the Federal Employee’s Health Benefits Program
• Optional participation in the Federal Employees Vision and Dental Insurance Program
• Optional participation in the Federal Employees Group Life Insurance Program
• Optional participation in pre-tax flexible spending accounts including Health Care Reimbursement Account and Dependent Care Reimbursement Account
• Optional participation in the Thrift Savings Plan with matching: dollar for dollar for first 3% contributed and 50 cents on the dollar for next 2%
• Employee Assistance Program (wellness program)
• Virtual Learning, including the Judicial Online University
• Public Service Loan Forgiveness Program

Telework

• May be eligible for limited/partial telework based on the court’s telework policy and the needs of the position

Conditions of Employment

• Background check required with periodic updates every five years
• Employment considered provisional until the background check is completed
• Must adhere to the Code of Conduct for Judicial Employees
• Mandatory EFT (Electronic Funds Transfer) participation for payment of net pay

Additional Information

• Court is part of the Judicial Branch of the United States Government
• Employees serve under “Excepted Appointment” and are considered “At-Will” employees
• Interviewed applicants may be asked to provide references
• Selected interview applicants must travel at their own expense
• Only applicants selected for interviews will be contacted
• Only applicants interviewed will be notified of the selection outcome
• No relocation expense reimbursement authorized
• Reasonable accommodations provided to applicants with disabilities
• Court may modify or withdraw the vacancy announcement without prior written or other notice

• Salary: USD 51,199 - 83,604 per year
• Minimum experience: 2 years