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ASCENDING

Help Desk Specialist

ASCENDING
Arlington, MA Contract Posted 2h ago
Application Support CRM End User Support ERP Help Desk Help Desk Support Information Technology (IT) IT Services It Support Microsoft 365 Microsoft Active Directory NetSuite Salesforce Salesforce Crm Service Desk Specialist Technical Support User Onboarding Windows
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Job Description

ASCENDING is seeking a Help Desk Specialist to strengthen daily IT helpdesk operations while playing an active role in connecting business teams to a NetSuite and Salesforce implementation. This hybrid position in Arlington, MA supports the practical day-to-day needs of finance, sales, and field users, with a strong emphasis on NetSuite Financials, billing, and reporting.

Working as a contract team member, you will assist with both core support coverage (Tier 1 and Tier 2) and the workflow enablement required during sandbox testing, UAT, data migration, and post-go-live stabilization.

What you’ll do

  • Support NetSuite and Salesforce initiatives by assisting with configuration, sandbox testing (UAT), data migration, and post-go-live support, with a heavy focus on NetSuite Financials, billing, and reporting.
  • Create quick-reference guides and help train staff across accounting, operations, and sales on new workflows.
  • Manage user setup and access by handling roles, permissions, saved searches, and dashboards, and contribute to Tier 2/3 troubleshooting for application issues.
  • Provide day-to-day Tier 1/2 support for hardware, software, Microsoft 365, and user onboarding/offboarding tickets to keep internal teams productive.

What you bring

  • 2–4+ years of experience in IT Helpdesk/Systems Support or ERP/CRM administration and implementation.
  • Hands-on experience with NetSuite (especially Financials/Accounting modules) and/or Salesforce.
  • Familiarity with core business processes including Order-to-Cash, Procure-to-Pay, billing, and CRM pipelines.
  • Solid IT fundamentals across Windows and macOS, Microsoft 365, Active Directory/Entra ID, and basic networking concepts.
  • Strong communication skills with the ability to explain technical issues clearly for non-technical staff and finance stakeholders.

Technologies you’ll work with

  • NetSuite, Salesforce, NetSuite Financials
  • Microsoft 365
  • Active Directory, Entra ID
  • Windows, macOS

Bonus points

  • Experience supporting a full-lifecycle NetSuite or Salesforce rollout.
  • NetSuite, Salesforce, or CompTIA certifications.
  • Background in recurring-revenue (RMR), field service, or telecom industries.

Preferred qualifications

  • PMP, Scrum Master, or similar certification.
  • Experience implementing other leading ERP or CRM platforms.
  • Experience within the Alarms industry.
  • Familiarity with system integration, data migration, and change management best practices.
  • Based in the Greater Boston area with the ability to attend occasional onsite sessions as needed.

Minimum experience: 2 years. Location: Arlington, MA (hybrid).

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