Help Desk Technician

Onsite Help Desk Technician and IT consultant supporting an MSP client in the Redmond and Seattle, WA area. This three month contract centers on end-user device support and ticket handling, with potential for continuation or direct hire.

Responsibilities

• Deploy, support, and troubleshoot end-user devices including laptops, workstations, printers, tablets, phones, and audio/video services.
• Manage and resolve help desk tickets in a timely manner.
• Oversee asset management, standardize PC imaging, and perform new PC setup.
• Deploy workstations and install applications on client systems, servers, and lab environments as needed.
• Coordinate with vendors for troubleshooting and issue resolution.
• Create user accounts in applications following established administration procedures.
• Deliver internal customer support with appropriate tact and prioritization.
• Actively participate in team standups and regular business meetings.
• Communicate clearly with stakeholders and document work in the IT ticketing system.

Requirements

• Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 2 years of experience supporting IT systems and end users.
• Strong problem solving, analytical, communication, and collaboration skills.
• Familiarity with operating in a medium to large Active Directory domain environment.
• Biotech/Pharma industry experience is preferred but not required.
• Experience with basic server and networking support and troubleshooting.
• Basic understanding of cloud services, such as Amazon Web Services, is preferred.

Technologies

• Windows desktop operating systems
• Microsoft 365
• Active Directory

Engagement Details

• Job Type: Contract
• Pay: USD 50 per hour
• Location: Redmond, WA 98053 (Onsite)

Location and Onsite Requirements

Work is in person at the Redmond, WA area. Candidates must be able to commute to the specified location.

Application Questions

• Do you have full time availability (Monday through Friday) to cover this three month contract?
• Do you have experience working in a laboratory environment installing and troubleshooting computer components of laboratory equipment, following PPE and EH&S procedures?

Why This Gig

This assignment offers direct engagement with a real client team and opportunities to build lasting relationships. Successful consultants may pursue continued 1099 contracts or direct hire opportunities in the Redmond/Seattle area, reflecting a stable pathway beyond the initial contract.