Help Desk Technician

Trailer Bridge is hiring a Help Desk Technician in Jacksonville, FL for an onsite, first-level support role. In this position, you will help employees get back up and running by troubleshooting daily hardware, software, and connectivity issues, managing IT requests, and providing responsive customer service.

You will work with core enterprise tools and support platforms, including Windows and Microsoft 365, while documenting work through the company’s IT ticketing system. The goal is to resolve common problems efficiently, escalate more complex cases to senior IT staff, and keep IT assets and security practices in good order.

What you’ll do

• Deliver first-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve problems involving computers, printers, email, and connectivity.
• Install, configure, and maintain computers, software, and other IT equipment.
• Support onboarding and offboarding activities, including account setup and equipment preparation.
• Help with Microsoft 365 support, including password resets and user access requests.
• Track, document, and work through technical issues using the IT ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Maintain IT equipment inventory and follow company security procedures.

What you bring

• At least 1 year of experience in IT help desk, desktop support, or a related technical support role.
• High school diploma or GED; an associate degree in IT or related field is preferred.
• Working knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Basic understanding of networking, troubleshooting, and user account management.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• CompTIA A+ or similar certification is preferred, but not required.

Technologies you’ll use

• Windows operating systems
• Microsoft 365
• IT ticketing system
• Active Directory
• Microsoft Entra ID

Benefits

• Medical, Dental & Vision Coverage
• Mental Health Coverage
• 401k, Life Insurance, Short- & Long-Term Disability Insurance
• Health Savings Account & Flexible Spending Account
• Generous PTO Plan & Paid Holidays
• Class Pass Credits
• Opportunity for internal career advancement
• Mentorship & Leadership Development Programs

Preferred experience

• Experience with Active Directory or Microsoft Entra ID.
• Familiarity with IT ticketing systems.
• Experience supporting employees across multiple locations.