Help Desk Technician (IT)

Ultra Defense Corp (UDC) offers a hybrid IT role in Tampa, FL that blends frontline support with advanced system administration. Earn a competitive salary from $55,000 to $78,000 per year, enjoy comprehensive benefits, and contribute to cybersecurity and compliance efforts across multiple sites. This position requires at least 3 years of IT experience and an associate degree, with travel to company facilities in Florida, Texas, and Missouri as part of the role.

Overview: Ultra Defense Corp (UDC) operates as a prime contractor, subcontractor, and manufacturer for major global companies, the US Government, and its Allies. UDC owns and operates three federally licensed facilities that manufacture destructive devices, weapons, and ammunition, serving retail, commercial, and government customers.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the primary contact for end-user technical support via phone, email, and the ticketing system
• Troubleshoot and resolve hardware, software, printer, and connectivity issues, from routine requests to advanced problems
• Set up, configure, and deploy laptops, desktops, and peripherals
• Administer Microsoft 365 applications and services for end users
• Manage Active Directory / Entra ID accounts, groups, and permissions; perform user onboarding and offboarding
• Assist with server maintenance, backups, patching, and monitoring
• Troubleshoot network connectivity issues and support switches, VPNs, and wireless infrastructure; coordinate with vendors and ISPs as needed
• Provide hands-on and remote support to users across all company sites
• Apply and help maintain security controls in line with CMMC and NIST SP 800-171 requirements
• Assist in gathering and documenting compliance evidence, including access reviews and asset inventory
• Log, track, and document tickets, resolutions, asset inventory, and procedures accurately
• Follow all company security policies when handling systems and data

Requirements

• Associate degree in Information Technology, Computer Science, or a related field; Bachelor’s degree strongly preferred. An equivalent combination of 5+ years of progressive, relevant IT experience may substitute for the degree
• Minimum of three (3) years of hands-on IT help desk or technical support experience, with the ability to independently diagnose and resolve tier-2 issues
• Proficiency administering Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Intune) and managing Active Directory / Microsoft Entra ID user accounts, groups, and permissions; onboarding/offboarding
• Strong experience troubleshooting Windows 10/11 endpoints, printers, peripherals, network connectivity (LAN/WAN, VPN, wireless), and basic server administration (backups, patching, monitoring)
• Current CompTIA A+ and CompTIA Network+ certifications (or demonstrated equivalent expertise)
• Eligibility to obtain and maintain any required U.S. Department of Defense security clearance or CAC necessary for government contracts
• U.S. citizenship or permanent resident status with eligibility for required security credentials
• Valid driver’s license and willingness to travel 25% to company facilities in Florida (Tampa Bay area), Texas (Marshall), and Missouri (Grain Valley) for hands-on and project support
• Excellent verbal and written communication skills with a strong customer-service orientation; ability to explain technical concepts clearly to non-technical users
• High attention to detail in ticket documentation, asset tracking, compliance evidence gathering, and adherence to security policies
• Commitment to continuous professional development, including maintaining current certifications and staying current with Microsoft 365, cybersecurity, and defense contracting IT requirements
• Technologies: Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Intune, Active Directory / Entra ID, Windows 10/11, VPN