Helpdesk Technician

Join a close-knit IS team at Salem Clinic PC and contribute to reliable IT support for a growing clinical organization. This on-site role in Salem, Oregon offers a competitive hourly wage of $22 to $29, with opportunities to work across hardware, software, phone systems, and in-house AI tools, plus a clear path to professional growth within a physician-owned, community-rooted clinic.

You'll experience a benefits-forward culture that values collaboration, ongoing learning, and meaningful impact on daily operations. Expect a front-row seat to AI initiatives, variety in every shift, and a workplace where people build long, meaningful careers.

Responsibilities

• Serve as the first point of contact for end users, addressing help tickets, phone calls, and walk-up requests with prompt, courteous support.
• Diagnose and resolve issues related to hardware, software, and communication systems, escalating complex problems as needed.
• Configure phone extensions, update call routing, and troubleshoot handset and voicemail issues to keep teams connected.
• Assist with the configuration, testing, and development of in-house AI tools as they move from pilot to clinic-wide use.
• Deliver patient, service-minded support to providers and staff, even during busy periods.
• Document resolutions and known issues to share learnings across the team.
• Support new hardware and software rollouts, including setup, imaging, and installation across clinic locations.

Requirements

• Strong customer service skills and clear, patient communication, even when busy.
• Basic technical troubleshooting across hardware, software, and phone systems.
• Comfort working in a fast-paced environment with shifting priorities and frequent interruptions.
• Curiosity and willingness to learn new tools, including the growing suite of in-house AI applications.
• Team-first attitude and pride in representing IS support for the entire organization.

Benefits

• A close-knit IS team that genuinely supports each other, learns together, and takes pride in keeping Salem Clinic running.
• A front-row seat to AI initiatives, with opportunities to configure, test, and shape in-house AI tools clinic-wide.
• Variety in every shift across hardware, software, phones, and people, ensuring no two days look the same.
• Real growth potential within a physician-owned, community-rooted clinic where people build long, meaningful careers.