HVAC – Technical Support/Service Representative

Responsibilities

• Offer post-sale technical support and troubleshooting to installing contractors via phone, email, and on-site visits.
• Provide guidance and subject-matter expertise to internal sales and support staff.
• Stay current with industry trends, new technologies, and manufacturers' specifications.
• Document support calls for internal reference and escalate to manufacturers when needed.
• Assist with warranty claims and product returns, ensuring precise documentation and timely resolution.
• Perform routine maintenance, renovations, and service of HVAC systems across PSC facilities.
• Support profitability by implementing the scratch-and-dent program.
• Maintain professionalism and high-quality customer service in every interaction.

Requirements

• HVAC certification and valid state licensure as applicable.
• A minimum of 10 years hands-on HVAC installation, service, and troubleshooting experience.
• Solid understanding of HVAC equipment, controls, and refrigeration systems.
• Excellent communication and problem-solving abilities.
• Ability to translate technical concepts into plain language.
• Customer-focused approach aimed at helping contractors succeed.
• Ability to climb ladders and stairs to provide on-site support on roofs and in basements as required.
• Proficiency with basic computer applications.
• Valid driver's license with a clean driving record and ability to travel locally.

Benefits

• Health, dental, and vision insurance.
• 401k Plan
• Company Profit Sharing
• Paid time off and holidays.
• Opportunities for professional development and training.
• Company vehicle and tools provided
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Preferred Qualifications

• Experience in HVAC distribution or sales support is a plus.
• EPA 608 certification.
• Hydronic and Plumbing knowledge or experience is a plus.

Application Questions

• Initial Interviews are completed via video call and can be conducted from a PC, smartphone, or tablet. Please share your availability over the next several days to schedule a call.
• All applicants should have a driver's license in good standing. If requested, applicants must submit a copy of their driving record (reimbursed). Are you willing to provide a copy of your driving record when requested?

Licenses & Certifications

• Driver's License (Required)