In-Home Sales & Tech Support

Responsibilities

• Travel daily to local customer residences for in-person support; this is an on-site, in-home field role and not remote.
• Represent customers through our Serve, Solve, Sell™ approach to deliver service and solutions.
• Complete paid training to prepare for independent field work.
• Meet customers in their homes or other locations, pre-scheduling interactions to meet sales targets while providing excellent service.
• Apply technical expertise to address and resolve issues, presenting clear, understandable solutions regardless of the customer’s technical background.
• Ensure customers leave with a working resolution and a product that supports future tech needs.
• Leverage Asurion’s product lineup to offer tailored solutions; actively listen to identify needs and position products accordingly.
• Utilize negotiation and communication skills to close appropriate sales.
• Receive ongoing coaching and mentoring to support growth and maintain confidence and tech-savviness.

Requirements

• Comfortable in a sales environment with set targets.
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• Personal vehicle (excluding motorcycles). Customer appointments occur in neighborhoods and cities around the inventory warehouse; maximum one-way travel distance is 120 miles.
• Work a varied 5-day week schedule including evenings, weekends, and holidays.
• Personal cellphone for on-the-job communication.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented and persuasive communication skills.
• Open-minded with a willingness to learn a broad set of skills applicable to various career paths.
• Naturally outgoing and comfortable with frequent human interaction.
• Note: work hours may vary based on business needs and market demand; a standard schedule is provided but flexibility may be required.

Benefits

• Base hourly rate guaranteed for all hours worked, with bi-weekly pay and early access to earned pay.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• Monthly phone stipend of 35 USD.
• Three weeks of paid training to support early career development and success.

Pay Rate

25.85 USD per hour, plus mileage reimbursement, phone stipend, and sales commission.

Part-Time Schedule

• Five evenings per week, from 4:05 PM to 8:00 PM.

About the Role

This entry-level role focuses on in-home sales and tech support during peak hours, ideal for someone starting a career who enjoys interacting with people and gaining hands-on sales experience. It is a local, in-home field role requiring daily travel to customer residences, not remote.

In this position, you will apply the Serve, Solve, Sell™ model, receive paid training to work independently in the field, and develop skills in communication, negotiation, and problem-solving through hands-on product knowledge and field experience. Ongoing coaching will support growth and confidence in tech proficiency.

What You Can Expect to Do

• Execute the Serve, Solve, Sell™ framework by serving customers in-home or in-office, solving tech issues, and selling tailored solutions.
• Learn products and gain practical sales experience while building communication, negotiation, and problem-solving skills.
• Receive ongoing coaching and mentoring to sustain confidence and technical proficiency in the field.

Health and Safety Measures

Employee health and safety are prioritized. Meeting customers at their homes enhances the customer experience, and the company takes steps to ensure all employees feel safe while performing their duties.

Get to Know Us

Asurion is a global tech solutions leader with a large customer base and a culture that values employees at every level. Our products and services support a broad global footprint, with a commitment to integrity in serving, solving, and selling by listening to customer needs and providing accurate information.