intermediate systems analyst- service desk

Starbucks is seeking an intermediate systems analyst - service desk in Nashville, TN (onsite) to support and deliver technology and process solutions.

Responsibilities

• Define and shape end-to-end solutions by gathering and documenting requirements, supporting user story creation and backlog refinement, and contributing to business process design and user-centric solution design.
• Configure, test, and validate applications by supporting configuration changes (attributes, workflows, UI updates), assisting with data migration (extract, load, validation), and executing tests with result validation via queries as needed.
• Maintain critical systems by delivering 24x7 production support, resolving tickets to SLA, performing root cause analysis, coordinating issue resolution across teams and vendors when required, and keeping comprehensive documentation and knowledge articles up to date.

Requirements

• 3 to 5+ years of relevant technical support experience
• 3 to 5+ years of enterprise Windows support experience
• Strong familiarity with macOS and experience supporting Mac environments and technologies
• 3 to 5+ years of customer service experience
• 3+ years of mobile device support across iOS and Android

Technologies

• Windows
• macOS
• iOS
• Android

Benefits

• Health insurance including medical, dental, and vision, plus basic and supplemental life insurance
• Short-term and long-term disability coverage
• Paid parental leave
• Family expansion reimbursement
• Paid vacation and sick time (PTO)
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match
• Stock purchase program (SIP)
• Starbucks equity program (Bean Stock)
• Emergency savings and financial well-being tools
• Tuition coverage through Starbucks College Achievement Plan (ASU online)
• Student loan management resources
• Backup care
• DACA reimbursement
• Access to additional educational opportunities
• Benefit information website: starbucksbenefits.com
• Vacation accrual policy aligned with state laws

Preferred Qualifications

• Strong people skills and a welcoming, in-person demeanor
• Clear and concise communication, both verbally and in writing
• Strong analytical and problem-solving abilities
• Ability to quickly learn new systems and technologies
• Knowledge of basic troubleshooting methodologies
• Empathy and compassion in serving customers and staff
• Ability to maintain composure and focus on customers while addressing concerns and resolving technical issues
• High emotional intelligence
• Ability to balance multiple priorities and meet deadlines