Internal IT Service Desk Technician

Insurance Agency Marketing Services, Inc is hiring an Internal IT Service Desk Technician to support employees across Omaha, Nebraska through in-person and remote assistance. This role serves as the first point of contact for day-to-day technology requests, with a focus on troubleshooting, maintaining end-user systems, and managing key Microsoft services.

Working Monday through Friday, 8:00am to 5:00pm on-site, you will help keep Windows 10/11 devices and user accounts operating smoothly while supporting local and cloud applications used by the business.

What you’ll do

• Act as the first point of contact for employee technology requests, delivering in-person and remote support as needed
• Diagnose and resolve hardware, software, and account issues using documented standard operating procedures
• Set up, configure, and maintain Windows 10/11 computers for new and existing employees
• Create user accounts and manage permissions in Microsoft Active Directory and Microsoft 365
• Support end users with local and cloud applications, including IAMS core business systems
• Log, prioritize, and track requests in a ticketing system, recording time spent on each issue
• Build and maintain network and procedural documentation as the IT function grows
• Coordinate with technology vendors and escalate complex issues to the appropriate partner or team
• Collaborate with departments across the company to understand needs and improve the employee technology experience

What you bring

• High school diploma/GED
• 1 to 3 years of experience troubleshooting Windows PCs in a business network environment
• Strong customer service and problem-solving skills
• Excellent verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Experience with ticket tracking, time entry, and network documentation
• Ability to diagnose and resolve technical issues following documented procedures
• Creative problem-solving with strong self-management skills
• Ability to thrive in a fast-paced, dynamic environment

Core technologies

• Windows 10
• Windows 11
• Microsoft Active Directory
• Microsoft 365
• Android
• iPhone

Compensation and benefits

• Base salary: USD 50,000 - 60,000 per year
• Potential company year-end bonus
• Medical, dental, vision insurances, short-term disability, plus employer HSA contributions
• 401k with employer match
• Paid holidays and Paid Time Off
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule and location

• Location: Omaha, NE (onsite)
• Schedule: Monday-Friday, 8:00am to 5:00pm
• Work style: In office position (not remote)