IT Helpdesk Analyst

Summit Line Construction, Inc. is seeking an IT Helpdesk Analyst to support employees in Provo, UT through on-site, first-line technical assistance. In this role, you will troubleshoot everyday hardware, software, and connectivity issues, help enforce security expectations, and support smooth workstation setup and IT operations.

What you’ll do

• Act as the first point of contact for end users requesting technical support, resolving day-to-day issues and escalating more complex problems as needed.
• Provide technical assistance and troubleshooting for computer, software, network, printing, and mobile device issues in person, over the telephone, or remotely using remote assist applications.
• Support orientation training for technology equipment, and help with department-driven projects and initiatives when requested.
• Assist with implementing IT policies and procedures for managing computer systems and operations according to corporate guidelines/control framework.
• Contribute to the effective operations of the Information Technology (IT) Department.
• Support connectivity for network and shared services requirements.
• Maintain current, accurate inventory records of technology hardware, software, and related resources.
• Troubleshoot technology issues, maintain an issue log, and track required repairs and maintenance procedures.
• Prepare and install workstations by connecting hardware, setting up equipment, loading required software, and providing network accounts as required.
• Help monitor and enforce security policies across all technology.

What you bring

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred.
• 1 to 2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Technologies you’ll use

• Windows 11 and Windows operating systems
• Microsoft Office, Microsoft 365
• Network Stack
• Server administration
• Printers
• Apple iOS and Android
• Active Directory
• Remote assist applications, ticketing systems, remote support tools

Benefits

• PTO that starts accruing DAY 1
• 401K Immediate Vesting; employer match starting same day
• Several medical plans to choose from
• Dental and Vision plans
• Life insurance, short term and long-term disability
• Paid holidays
• Pet insurance
• Employee discounts, EAP and Wellness Program
• Identity Theft Protection and more

Physical demands

• Long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies, and heavy equipment.
• Some short-term travel may be required.
• Some after-hours support may be required.