IT Desktop Support

Join an onsite IT Desktop Support role with Gaylor Electric in Charlotte, NC, where you will deliver hands-on assistance across software platforms and computing devices within the company’s technology environment. This position emphasizes clear communication, strong Windows desktop proficiency, confidentiality, effective time management, and on-call availability, with CompTIA A+ preferred.

Responsibilities

• Maintains appropriate records, files, and documentation
• Responds to support requests and takes necessary steps to resolve problems
• Documents support issues and solutions
• Remotely troubleshoots using remote connection tools
• Diagnoses Windows desktops and related hardware and software issues
• Configures and deploys laptops, tablets, and cell phones
• Performs basic LAN and connectivity troubleshooting
• Executes data migrations and assists with data restorations on local devices

Requirements

• Outgoing, amiable personality and genuine desire to help others
• Strong verbal and written communication skills
• Solid knowledge of the Windows desktop environment
• Maintains confidentiality of all company information
• Excellent time management and multitasking abilities
• Participation in an on-call rotation and responsiveness to critical IT incidents and emergency support outside business hours as required

Scope of Work

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.