IT Desktop Support

Entry-level IT desktop support position on-site at Crown Motors in Redding, CA, providing essential Windows system assistance to users.

Responsibilities

• Deliver frontline help desk support for Windows devices, including desktops, laptops, and peripherals.
• Assist in diagnosing and resolving common hardware and software issues.
• Guide users through straightforward technical resolutions via phone, email, or in person.
• Perform basic installations, configurations, and updates of Windows operating systems and applications.
• Create and maintain precise documentation of support requests and their resolutions.
• Escalate complex problems to senior IT staff as needed.
• Support password resets, printer setup, and network connectivity troubleshooting.

Requirements

• Foundational knowledge of Windows operating systems (Windows 10/11) and the Microsoft Office suite.
• Familiarity with core IT concepts such as hardware components, software installation, and basic networking.
• Strong troubleshooting abilities to identify common technical issues.
• Effective verbal and written communication, capable of explaining technical concepts to non-technical users.
• Motivation to learn and grow in IT with guidance from senior team members.
• 6 months to 1 year of experience in a help desk or similar IT support role.
• High school diploma or equivalent; an associate degree in IT or related field is a plus.
• Passion for technology and helping users resolve technical issues.

Technologies

• Windows 10
• Windows 11
• Microsoft Office
• Active Directory

Benefits

• Competitive entry-level salary
• Health, dental, and vision insurance
• Paid time off and holidays

Preferred

• Familiarity with Active Directory user account management and basic networking concepts.
• Completion of an IT related certification such as CompTIA A+ or equivalent.