IT Desktop support

Phoenix Business Consulting is hiring an IT Desktop Support role in Tulsa, OK for an onsite position. This is a hands-on desk-side support opportunity with a clear focus on Windows troubleshooting, technical phone support, and service desk workflows. The role offers $22.00 to $23.00 per hour and a standard 40 hours per week.

What you’ll be doing

• Provide phone support, supporting users through technical issues as they arise.
• Use technical service desk and/or technical call center experience to manage and resolve incidents.

Core desktop support responsibilities

• Troubleshoot and support Windows clients, including Windows XP and Windows 10.
• Support Windows servers including Windows 2008, Windows 2012, and Windows 2016.
• Use Active Directory knowledge to assist with identity and access related needs.
• Work within ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center.
• Connect remotely using tools such as TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• Support laptops, desktops, and printers across all models.
• Provide support for PDA and Blackberry devices.
• Troubleshoot common desktop applications including Adobe Acrobat and tools such as WinZip.

Technologies you’ll use

• Operating systems: Windows Operating systems, Windows XP, Windows 10, Windows 2008, Windows 2012, Windows 2016
• Directory and service desk: Active Directory, ServiceNow, Remedy, HP Service Center, Peregrine Service Center
• Remote access: TeamViewer, SMS, Bomgar, WebEx, Live Meeting, Windows Native tools
• Productivity: MS Office Suite including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio
• Browsers: Internet Explorer, Chrome, Firefox
• Connectivity: VPN, remote dial-in users

What you bring

• Disciplined, systematic problem solving skills.
• Strong Windows experience across client and server environments.
• Knowledge of Active Directory.
• Hands-on familiarity with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, or Peregrine Service Center.
• Experience supporting devices and end-user tools including remote connectivity applications.
• 5+ years of experience (5-10 years indicated).