IT Field Technical Support Representative

Right Platforms LLC is hiring an IT Field Technical Support Representative in Boise, ID (onsite) to help local and national clients as we expand throughout the US and internationally. In this role, you’ll travel within your local area and work directly with clients to reduce technology downtime by troubleshooting IT networking and telecommunications issues.

This position offers $25.00 to $30.00 per hour based on experience, along with a benefits package that includes 4 Weeks Paid Time Off (PTO), health, dental, and vision insurance, and paid drive time and mileage. You’ll also have access to professional training and development opportunities and a flexible schedule, supported by a company culture built on reliability, integrity, excellence, and strong communication.

What You’ll Do

• Identify, investigate, and resolve user issues across computer software and hardware.
• Handle support inquiries via calls, chat, email, and/or other communication, focused on connectivity, printing, and other IT networking topics.
• Consult with users and clients to determine the steps and procedures needed to identify and resolve problems.
• Use knowledge of software, hardware, and IT networking procedures to troubleshoot and solve issues.
• Guide users through diagnostic and troubleshooting processes, including using diagnostic tools and equipment and/or providing verbal instructions.
• Collaborate with other staff to research and resolve technical problems.
• Coordinate service through software or hardware vendors to repair or replace defective products.
• Maintain knowledge of technology innovations and trends.
• Provide reliable, outstanding customer service while assisting clients with IT issues.
• Implement secure IT practices and protocols.
• Install and configure various IT networking equipment and network backbones.
• Document work performed and the steps taken after resolving client IT issues.
• Perform other related duties as assigned.

What You Bring

• 2+ years of IT networking experience.
• 2+ years of telecommunications experience.
• Experience with Windows OS.
• Experience with Apple iOS.
• Knowledge of IT security practices.
• A+ certification or knowledge to acquire it within 3 months of hire.
• Network+ preferred.
• Security+ preferred.
• VOIP and telephony experience preferred.
• Bachelor’s degree in Computer Science or a related field preferred.
• At least three years of experience in customer technical support highly preferred.
• Excellent verbal and written communication skills, including the ability to explain technical issues to technical and nontechnical employees and clients.
• Strong interpersonal and customer service skills, with a professional and pleasant telephone manner.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn a range of computer hardware and software.
• Ability to stay organized and self-disciplined while working alone and with a team.
• Reliable and punctual attendance.
• Ability to spend prolonged periods standing, walking, or sitting at a desk and working on a computer.
• Ability to lift 0 to 50 pounds at times.
• Ability to perform work with required PPE, including COVID-19 PPE.
• Reasonable accommodations may be made for individuals with disabilities to perform essential requirements.

Technologies You’ll Work With

• Windows OS
• Apple iOS
• Microsoft Office Suite
• VOIP
• Telephony

Position Details

• Job Types: Full-time, Part-time
• Pay: $25.00 - $30.00 per hour
• Work Location: On the road

Commitment to Diversity

Right Platforms LLC is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We hire local talent at all levels and foster inclusion across our company and interactions with clients, candidates, and partners regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, disability, or other protected characteristics.

Application note: If this position caught your eye, send your resume to [email protected]. For best consideration, include the job title and source where you found this position in the subject line. Already a Right Platforms LLC candidate? Please connect directly with your recruiter to discuss this opportunity.