IT Help Desk Support

Ingram Resources seeks an IT Help Desk Support in Oklahoma City, OK, a hybrid role with 50 percent on-site in OKC and commuting within Oklahoma.

Responsibilities

• Timely follow-up on assigned and open tickets within the required service level
• Monitor high severity incidents to ensure resolution within communicated service levels
• Provide technical support regarding system configuration, program usage, and desktop problems to users
• Support and troubleshoot Microsoft 0365
• Assign and reset passwords using Active Directory and perform basic security testing
• Record problem and resolution details in the ticketing system
• Apply knowledge of company policies and standard practices to resolve problems
• Analyze issues and use judgment to make decisions
• Escalate non-standard problems or issues
• Alert manager to recurring problems and patterns of issues
• Work with all levels of management, including direct support to Executives
• Undertake special projects as directed
• Build computers by loading Windows from image, installing software, and configuring users
• Assist in Mobile Device Management
• Assist in equipment procurement and inventory processes on a daily basis

Requirements

• Excellent verbal and written communication skills
• Excellent troubleshooting abilities
• Proficiency with Windows troubleshooting
• Intermediate knowledge of Microsoft O365 applications
• General knowledge of computer networking
• General knowledge of remote troubleshooting with Remote Desktop
• General troubleshooting knowledge of typical computer peripherals (printers, monitors, etc.)
• Self-motivated and able to work on multiple tasks
• Ability to communicate effectively in large or small group settings
• Working knowledge of current and future technical trends and information
• Ability to meet the physical demands of the position, including frequent standing, walking, and reaching
• Regularly sit, manipulate objects and tools, and stoop or kneel as part of duties
• Must routinely lift computer equipment, printers, monitors, and other peripherals; occasionally lift 60 to 100 pounds

Technologies

• Active Directory
• Microsoft O365 applications
• Remote Desktop
• Windows 10/11
• Mobile Device Management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Education and Experience

• Associates degree (AS) in Computer Science or related field preferred, but not required
• Competency in Windows 10/11
• At least 2 years of previous experience with desktop support

Working Relationships

• Maintain inter-department relationships to resolve client issues
• Effectively communicate with extended service providers, IT Management, and IT infrastructure groups

Other Requirements

• Must pass background and vehicle checks
• Must be a US Citizen or Green Card Holder
• Only candidates local to the greater OKC area will be considered

Job Type

• Full-time

Pay

• USD 24.00 - 27.00 per hour