Ingram Resources seeks an IT Help Desk Support in Oklahoma City, OK, a hybrid role with 50 percent on-site in OKC and commuting within Oklahoma.

Timely follow-up on assigned and open tickets within the required service level
Monitor high severity incidents to ensure resolution within communicated service levels
Provide technical support regarding system configuration, program usage, and desktop problems to users
Support and troubleshoot Microsoft 0365
Assign and reset passwords using Active Directory and perform basic security testing
Record problem and resolution details in the ticketing system
Apply knowledge of company policies and standard practices to resolve problems
Analyze issues and use judgment to make decisions
Escalate non-standard problems or issues
Alert manager to recurring problems and patterns of issues
Work with all levels of management, including direct support to Executives
Undertake special projects as directed
Build computers by loading Windows from image, installing software, and configuring users
Assist in Mobile Device Management
Assist in equipment procurement and inventory processes on a daily basis

Excellent verbal and written communication skills
Excellent troubleshooting abilities
Proficiency with Windows troubleshooting
Intermediate knowledge of Microsoft O365 applications
General knowledge of computer networking
General knowledge of remote troubleshooting with Remote Desktop
General troubleshooting knowledge of typical computer peripherals (printers, monitors, etc.)
Self-motivated and able to work on multiple tasks
Ability to communicate effectively in large or small group settings
Working knowledge of current and future technical trends and information
Ability to meet the physical demands of the position, including frequent standing, walking, and reaching
Regularly sit, manipulate objects and tools, and stoop or kneel as part of duties
Must routinely lift computer equipment, printers, monitors, and other peripherals; occasionally lift 60 to 100 pounds

Associates degree (AS) in Computer Science or related field preferred, but not required
Competency in Windows 10/11
At least 2 years of previous experience with desktop support

Maintain inter-department relationships to resolve client issues
Effectively communicate with extended service providers, IT Management, and IT infrastructure groups

IT Help Desk Support

Job Description