IT Help Desk Technician

Join North Star Fertility Partners LLC as an IT Help Desk Technician in New Jersey (hybrid). This role supports employees with reliable, timely technology assistance while you build depth across Microsoft 365, IT ticketing, and troubleshooting. You’ll also contribute to documentation and process improvements, with collaboration across IT, HR, and Leadership. The position offers $52,000 to $55,000 per year, plus a benefits package designed to support your health and work-life needs.

Benefits

• Competitive health plan with health, dental, and vision coverage
• 401(k) with company match
• “Take What You Need” PTO
• Tuition Assistance
• Paid Holidays
• LTD/STD/Life Insurance
• Wellness Programs
• Hybrid or remote flexibility based on location
• And much more

Responsibilities

• Act as a key point of contact for employees requesting technical help through Teams, Email, or Phone
• Deliver technical support by researching questions, troubleshooting issues, and maintaining workstation and LAN performance
• Guide employees through corrective steps and provide training when required
• Maintain SLA standards to address requests in a timely manner
• Share information and perform research on new IT products and services
• Track problems and resolutions using the IT Ticketing System
• Provide feedback on processes and recommend improvements to the IT Director
• Maintain technical documentation and a service catalog covering software installation, hardware configuration, and troubleshooting
• Collaborate with HR and Leadership to support employee onboarding and offboarding

Requirements

• High School Diploma or equivalent
• Minimum 1-2 years working experience as an IT Help Desk Technician or System Admin
• Must have or be in the process of completing Microsoft 365 Fundamentals Certification (MS-900)
• Experience administering Microsoft 365
• Familiarity with help desk systems
• Prior experience supporting cloud applications
• Knowledge of computer hardware and repairs is desired
• Basic knowledge of mobile devices is desired
• Excellent communication and interpersonal skills
• Ability to communicate effectively with all levels of the organization
• Ability to provide feedback on processes and make recommendations to the Head of Information Technology

Technologies: Microsoft 365, MS-900