IT Helpdesk Specialist

ZT Auto Luxury Charlotte LLC is hiring an IT Helpdesk Specialist to be the first point of contact for dealership employees seeking help with everyday technology. This onsite role provides both hands-on and remote support, covering hardware, software, network connectivity, and core business systems while ensuring issues are handled professionally from ticket intake through resolution or escalation.

In this position, you will deliver Tier 1 and Tier 2 troubleshooting for desktop and mobile endpoints, support Microsoft 365 tools, and help maintain reliable network and printing services. You will also support new hire onboarding and offboarding, keep technical documentation up to date, and escalate complex problems to senior IT staff or external vendors when needed.

Role overview

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, phones, and other IT equipment.
• Respond to and resolve helpdesk tickets in a timely, professional manner.
• Diagnose and troubleshoot issues involving hardware, software, network connectivity, and applications.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint.
• Set up and deploy computers, peripherals, and user accounts for new hires.
• Support user onboarding and offboarding, including account provisioning and access management.
• Support dealership-specific software systems and business applications.
• Monitor and maintain local network devices, wireless connectivity, and printers.
• Assist with inventory management of IT hardware and software assets.
• Perform routine system updates, patches, and preventative maintenance.
• Escalate complex technical issues to senior IT staff or vendors as appropriate.
• Assist with technology projects, system upgrades, and equipment rollouts.
• Provide exceptional customer service to dealership employees and managers.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Educate end users on technology best practices, cybersecurity awareness, and system functionality.
• Track support requests and maintain accurate records in the ticketing system.

Requirements

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of IT Helpdesk, Desktop Support, or Technical Support experience.
• Strong knowledge of Windows 10/11 and the Microsoft 365 Suite.
• Strong knowledge of PC hardware and peripherals.
• Network troubleshooting fundamentals including TCP/IP, Wi-Fi, and VPN.
• Experience supporting multiple users in a fast-paced business environment.
• Strong problem-solving and troubleshooting skills.
• Valid driver’s license and reliable transportation for occasional local travel.

Technologies

• Windows 10/11
• Microsoft 365 Suite
• Outlook, Teams, OneDrive, SharePoint
• TCP/IP, Wi-Fi, VPN

Compensation and location

Location: Charlotte, NC (onsite)

Salary: USD 45,000 - 50,000 per year

Experience level: 2 years minimum

Benefits and growth

• Competitive salary and benefits package.
• Opportunity to support a growing dealership organization.
• Exposure to a wide range of technologies and business systems.
• Collaborative team environment with opportunities for growth and development.

Preferred experience

• Experience supporting automotive dealerships.
• Familiarity with dealership management systems (CDK).
• Experience with Microsoft Intune, Azure Active Directory, and endpoint management tools.
• Experience with VoIP phone systems and security systems.