IT Support Specialist

AMPAM Parks Mechanical is hiring an IT Support Specialist in San Diego, CA (onsite). This role is the first stop for internal technology help, combining hands-on troubleshooting with user-focused service. You will support end users, manage service requests, and help keep hardware and software running smoothly, including Microsoft 365, Windows 11, and mobile devices. The position offers an hourly rate of $32 to $40 and welcomes candidates with help desk and IT support experience.

What you’ll do

• Act as the first point of contact for IT support requests by phone, email, and ticketing system.
• Troubleshoot and resolve Level I/II issues across hardware, software, printers, and peripherals.
• Provide timely assistance with password resets, account access, and general system questions.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• Support Microsoft Windows 11 as well as Android and iOS devices.
• Assist with Microsoft Entra user account administration, password management, and access requests.
• Handle new hire technology setup and assist with employee offboarding.
• Monitor and prioritize incoming tickets, ensuring issues are worked within established service level expectations.
• Document troubleshooting steps and resolutions thoroughly in the ticketing system.
• Identify recurring problems and communicate trends to the IT team.
• Configure and deploy laptops, desktops, monitors, mobile devices, and printers.
• Install software, security updates, and approved applications, and perform workstation moves, adds, and changes.
• Maintain accurate user records, IT asset documentation, and inventory of equipment and accessories.
• Assist with technology rollouts and system upgrades, and participate in documentation of standard operating procedures.
• Support continuous improvement initiatives within the IT department.

What you bring

• 1-2 years of help desk, service desk, or IT support experience for Technician I, or 4-5 years for Technician II.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred), or an equivalent combination of education and experience.
• Experience supporting Microsoft Windows operating systems.
• Working knowledge of Microsoft 365.
• Experience administering or supporting Microsoft Entra.
• Familiarity with Active Directory concepts (plus).
• Experience using ticketing systems.
• Basic understanding of networking fundamentals.
• Experience supporting printers and mobile devices.
• Excellent customer service mindset with strong verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities, with the ability to prioritize multiple tasks in a fast-paced environment.
• Collaborative, detail-oriented approach with strong organizational skills and eagerness to learn and grow in IT.

Tools you’ll work with

• Microsoft 365, Outlook, Teams, Word, Excel, OneDrive
• Microsoft Windows 11
• Android, iOS
• Microsoft Entra
• Active Directory
• Ticketing systems