IT Service Desk Analyst

Master Electronics is expanding its Phoenix, AZ onsite support team and is hiring an IT Service Desk Analyst to be the first point of contact when employees run into technology issues. In this role, you will balance hands-on troubleshooting with clear communication, helping resolve problems and supporting everyday IT needs across the business.

You will own the front line of IT support, coordinating incoming requests, documenting work, and escalating more complex issues in partnership with other IT teams. The position also includes onboarding support, equipment setup, and routine maintenance, with an emphasis on keeping users productive and informed.

What you will do

• Monitor and manage IT support tickets, making sure issues are prioritized, documented, and resolved on time
• Troubleshoot hardware, software, and system issues for end users
• Provide support in person, remotely, by phone, or through chat
• Work with IT teams to resolve more complex technical problems
• Explain solutions clearly so users can address common issues
• Support employee onboarding, access changes, and account updates
• Set up and configure laptops, desktops, printers, scanners, and other equipment
• Stay current on software, hardware, and system updates
• Perform routine maintenance on company-issued equipment
• Maintain and update IT documentation and support resources

What you bring

• Familiarity with Windows hardware/software and Office 365 environments
• Strong analytical and problem-solving skills
• Ability to multi-task with high attention to detail
• Excellent communication and customer service skills for troubleshooting and issue resolution

Tools and technologies

• Windows hardware/software
• Office 365

Compensation

• Pay range: $24.00 - $28.00 per hour (hourly)

Benefits

• World-class and affordable insurance plans
• 401(k) match program where you are vested from day-one
• Tuition assistance
• Employee Assistance Program (EAP) and other incentives, including Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Company-funded and voluntary AD&D Life Insurance

Work authorization

• Master Electronics does not offer employment visa sponsorship for this role.
• Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.