IT Support Analyst

Ironbridge Technologies is hiring an IT Support Analyst in Tampa, FL (onsite) to support a client site for the U.S. Special Operations Command, with a required TOP SECRET clearance.

Responsibilities

• Handle user requests and inquiries tied to high-visibility web applications
• Create, maintain, and manage trouble tickets, including assigning items for action when needed
• Diagnose application issues, triage problems for appropriate resolution, and escalate/elevate as required
• Provide support for related IT needs in support of site operations

Requirements

• TOP SECRET clearance is mandatory
• General IT knowledge, including MS Office and web browsers (Edge, Chrome, Firefox)
• Ability to use and support troubleshooting workflows for application problems
• Browser Developer tools knowledge is helpful but not required
• Azure DevOps knowledge is helpful but not required
• Web development knowledge is helpful but not required
• Background in intelligence analysis is helpful but not required
• SharePoint administration skills and willingness to learn web development are a plus
• Bachelor’s degree is preferred

Preferred Experience

• 1 year technical support/help desk experience (preferred)
• 1 year SharePoint experience (preferred)

Technologies

• MS Office
• Web browsers: Edge, Chrome, Firefox
• SharePoint
• Browser Developer tools
• Azure DevOps
• Web development

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Details

• Job type: Contract (Full-time, Contract)
• Work location: In person (onsite)
• Salary: USD 75,000 per year (From $75,000.00 per year)