IT Support Consultant - Systems Support

The University of Iowa offers a collaborative, purpose-driven setting for IT professionals who support both clinical and campus systems. This onsite role in Iowa City focuses on advanced hardware support, configuration, and installation, with project administration and inventory/schedule management woven into everyday work. Expect a supportive environment, opportunities to make an impact across UI Health Care locations including UI Hospitals & Clinics and UI Community Connect sites, and a compensation package starting at USD 47,380 per year. The position emphasizes work-life balance through clear processes and a culture that values solid IT practices and teamwork.

Responsibilities

• Assess clinical site printer and device needs and select appropriate hardware to meet those requirements.
• Plan, install, and document complex hardware and printer configurations for clinical systems.
• Translate institutional knowledge into practical project plans and timelines.
• Conduct proactive maintenance of equipment at UIHC, UI Community Connect, and other campus and off-campus locations.
• Coordinate upgrade testing for systems at UI Community Connect locations.
• Provide support to other teams within the division as needed.
• Perform advanced analysis and resolution of hardware and software issues, including connectivity, security, and policy compliance across multiple locations.
• Document findings and share insights with teammates to improve practices.
• Maintain hardware standards for clinical devices and printer equipment, and enforce standard hardware request policies.
• Promote best practices for hardware, software, peripherals, and IT services to all levels of personnel.
• Develop documentation for complex installation processes and create procedures for supported hardware.
• Keep accurate inventory records and properly document work in the ticketing system.
• Assist with approved project implementations, providing project support and services.
• May manage small projects or phases of larger IT initiatives spanning on and off-campus sites, including UI Community Connect locations.
• Maintain comprehensive project documentation and adapt schedules during go-live periods as needed.

Requirements

• Typically 1 to 3 years of experience supporting workstations running Windows 10 and MS Office 2016/365.
• Experience leading IT related projects.
• Professional experience with desktop hardware and software in a managed workstation environment.
• Strong oral and written communication skills for technical and non-technical audiences.
• Experience working in an IT Service Center environment.
• Ability to move and install clinical systems devices, computers, and printers.
• A valid driver’s license and compliance with the University of Iowa Fleet Services Program rules and regulations.

Technologies

• Windows 10
• MS Office 2016/365
• Microsoft OneNote
• Electronic Health Records (EHR) systems
• ITSM techniques
• ITIL frameworks
• LEAN principles

Benefits

• 24 days of paid vacation per year to start
• Paid sick leave

Location

On-site at 200 Hawkins Drive, Iowa City, IA 52242

Position details

Staff type: Professional & Scientific — Type of position: Regular — Percent of time: 100%

Salary

USD 47,380 per year

Contact

Organization: Healthcare

Contact: Jeffery Smith

Email: [email protected]