IT Support Engineer

AtoZinIT is hiring an IT Support Engineer to help keep end-user technology and IT services running reliably across desktop, network, and business application environments. This onsite role in Charlotte, NC focuses on troubleshooting, maintaining systems, and supporting users day to day.

Role Summary

In this position, you will diagnose and resolve issues across hardware, software, operating systems, and connectivity. You will also support desktops, laptops, printers, and business applications, while maintaining accurate service records in a ticketing system.

Responsibilities

• Diagnose and resolve hardware, software, operating system, and connectivity problems.
• Provide technical support for desktops, laptops, printers, and business applications.
• Install, configure, and maintain computer systems and software.
• Troubleshoot basic network issues related to Wi-Fi, VPNs, DNS, and TCP/IP.
• Support user accounts, permissions, password resets, and access management.
• Monitor incoming support requests and document troubleshooting steps in a ticketing system.
• Perform routine system updates, patching, and maintenance.
• Support endpoint security tools and follow IT security policies.
• Escalate complex incidents to senior engineers or specialized technical teams.
• Maintain IT asset inventories and technical documentation.

Requirements

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, help desk operations, or technical troubleshooting is preferred.
• Familiarity with Windows operating systems and Microsoft 365.
• Understanding of computer hardware, networking fundamentals, and software installation.
• Knowledge of ticketing systems and remote support tools.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to prioritize tasks and provide professional customer service.

Technologies

• Windows operating systems, Microsoft 365
• Wi-Fi, VPNs, DNS, TCP/IP
• Ticketing systems, remote support tools, remote desktop tools
• Active Directory, Microsoft Entra ID
• Windows Server, Linux
• Endpoint management, endpoint security tools

Compensation

USD 55,000 - 78,000 per year (Pay: $55,000.00 - $78,000.00 per year)

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance
• Potential medical coverage, retirement savings options, paid time off, and professional development opportunities may be available depending on employer policies and eligibility requirements.

Preferred Skills

• Familiarity with Active Directory or Microsoft Entra ID.
• Basic knowledge of Windows Server and Linux environments.
• Experience with remote desktop tools and endpoint management.
• Understanding of backup procedures, cybersecurity fundamentals, and access controls.
• Relevant certifications such as CompTIA A+ or Network+ are beneficial.

Work Location: Onsite (in person)