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Amazon.com Services LLC

IT Support Engineer I

Amazon.com Services LLC
Dallas, TX $25 - $41/hr Full time Posted 11h ago
Active Directory Computer Skills Customer Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Operations IT Services Network Support Onsite Production Support Remote Support Server Management Technical Support Windows
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Job Description

The IT Support Engineer I role is based onsite in Dallas, TX, delivering technical solutions and high quality support for computer hardware, operating systems, and enterprise software across a defined geographic area, including troubleshooting and IT infrastructure work.

Responsibilities

  • Perform network engineering tasks and troubleshooting, manage data cabling, and administer systems across diverse software and hardware environments.
  • Ensure ongoing availability of infrastructure networking and computing systems during production hours.
  • Collaborate with management and staff to provide analytical and technical support for the ongoing improvement of IT solutions.
  • Oversee local IT projects within the assigned area.
  • Develop and maintain policies, procedures, and processes.
  • Identify root causes of operational issues and process inefficiencies.
  • Provide support to customers across multiple buildings in the area as well as remote customers.
  • Travel within the local or regional area to support customers.

Requirements

  • At least 1 year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
  • Minimum 2 years of troubleshooting in a multi-user, high-availability environment.
  • Two or more years of PC repair, troubleshooting, deployment, and asset disposition experience.
  • At least 1 year of delivering IT client, server, and network services.
  • Two or more years of networking experience, including DNS, DHCP, SSL, OSI model, and TCP/IP.
  • Two or more years of corporate setting Windows, Mac, or Linux operating systems support experience.
  • Two or more years of supporting and maintaining a corporate network environment.
  • High school diploma or equivalent.

Technologies

  • Active Directory
  • DFS
  • Print Services
  • SCCM
  • DNS
  • DHCP
  • SSL
  • TCP/IP
  • Windows Server
  • Windows operating system
  • Mac OS
  • Linux
  • Video conferencing equipment

Compensation

USD 25 - 41 per hour

Benefits

  • Health insurance
  • 401(k) matching
  • Paid parental leave
  • Casual dress code
  • Sign-on payments
  • Restricted stock units (RSUs)
  • Paid time off
  • Basic Life & AD&D insurance
  • Option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage

Description

Operations underpins Amazon's business, known for speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products daily to customers across many countries. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and drive teams in fostering solutions to the hurdles we face, taking ownership for the outcomes.

Preferred Qualifications

  • 2+ years of computer networking experience
  • Experience supporting video conferencing and teleconference equipment

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