IT Support Engineer I based onsite in South Gate, CA, earning USD 25 - 41 per hour, delivering technical solutions and dependable support for computer hardware, operating systems, and enterprise software across a defined geographic area.

Responsibilities

Design, troubleshoot, and maintain network infrastructure, including data cabling and diverse software and hardware ecosystems.
Keep networking and computing systems available throughout production hours.
Collaborate with management and staff to provide analytical and technical support for ongoing IT solution improvements.
Lead local on-site technical projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Diagnose root causes of operational issues and inefficiencies to drive improvements.
Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
Support customers across multiple buildings in the area and remote locations.
Travel locally or regionally to provide on-site support.

Requirements

At least 1 year of experience with Windows Server technologies including Active Directory, DFS, Print Services, and SCCM.
More than 2 years of troubleshooting in a multi-user, high-availability environment.
Over 2 years of PC repair, troubleshooting, deployment, and disposal experience.
Minimum 1 year delivering IT client, server, and network services.
Over 2 years of networking experience encompassing DNS, DHCP, SSL, OSI Model, and TCP/IP.
More than 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
Over 2 years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Windows Server
Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
OSI Model
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Parental leave
Casual dress code
Sign-on payments and RSUs
Paid time off

Description

Operations sits at the core of the business, prioritizing speed, accuracy, and exemplary service. Facilities handle tens of thousands of products daily and serve customers worldwide. The Onsite Technology Services team provides continuous global IT support to Amazon Operations, prioritizing proactive solutions and reliable execution. We seek self-motivated professionals who can tackle challenges, motivate teams, and take ownership of delivering effective IT solutions.

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

IT Support Engineer I