IT Support Technician II

Advance your IT support career with Artivion in Austin, TX. This onsite role supports teams across US and LATAM locations, combining advanced troubleshooting, hands-on ownership, and measurable improvements to daily operations. You will work within IT to handle complex incidents, contribute to process and knowledge base updates, and support projects that keep systems running smoothly.

What you’ll do

• Serve as the primary point of contact for IT support requests from end-users through phone, email, or a ticketing system.
• Deliver first through third-line support for desktops, laptops, mobile devices, and enterprise applications, resolving issues efficiently.
• Troubleshoot complex hardware, software, and network problems, including connectivity, VPN, and collaboration tools.
• Support system configuration, deployment, and maintenance across endpoints and IT infrastructure.
• Perform account management tasks in complex systems, including Active Directory, email systems, and access permissions.
• Assist with IT projects such as software rollouts, hardware upgrades, and system migrations, either independently or under guidance.
• Document solutions and best practices in the IT knowledge base to improve team efficiency.
• Ensure work aligns with IT security policies, corporate standards, and regulatory requirements.
• Identify recurring technical issues and take steps to improve service quality and efficiency.
• Coordinate with internal IT teams, vendors, and service providers to maintain IT operations and complete projects.

What you bring

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3–6 years of IT support experience, including exposure to more complex tasks and problem-solving.
• Strong hands-on experience with Windows and macOS, plus mobile devices and enterprise applications.
• Solid understanding of networking concepts such as LAN, VPN, and Wi-Fi troubleshooting.
• Experience using IT ticketing systems and following service management processes (ITIL knowledge preferred).
• Clear, professional communication skills to explain technical concepts to non-technical users.
• Customer-focused, proactive, solution-oriented approach with strong problem-solving.
• Ability to prioritize, manage multiple incidents, and operate in a fast-paced environment.
• Intune and/or Jamf experience is advantageous.
• Experience in regulated industries (medical device, healthcare, pharma) is a plus.

Tools and technologies you’ll work with

• Windows, macOS, mobile devices, enterprise applications
• VPN, Active Directory, email systems
• IT ticketing systems, ITIL
• Intune, Jamf
• LAN, Wi-Fi

Benefits

• Comprehensive Medical, Dental, and Vision
• Life Insurance
• Supplemental Benefits
• 401(k) with both Traditional and Roth options available
• Employee Stock Purchase Plan (ESPP)
• 10 Paid Company Holidays
• Competitive PTO plan
• Tuition Reimbursement