IT Support Specialist

Advanced Navigation and Positioning Corporation is hiring an IT Support Specialist to manage the company’s day-to-day internal technology needs as the primary point of contact. This onsite role in Hood River, OR focuses on daily user support, device and account administration, and coordinating with external service providers to keep systems reliable.

Role Overview

You will provide first-line help for internal staff, support workstation and endpoint operations, and maintain operational documentation. You will also coordinate with outside MSPs, ISPs, software vendors, and technology partners, escalating complex network and infrastructure issues through to resolution.

Key Responsibilities

• Act as the first point of contact for hardware, software, and peripheral troubleshooting for internal staff.
• Set up, configure, and manage user accounts, permissions, and devices.
• Manage relationships and tickets with external IT vendors, including MSPs, software providers, and ISPs, and escalate complex network or infrastructure issues.
• Maintain and continuously improve the new hire onboarding process for IT.
• Track IT equipment inventories, software subscriptions, and hardware lifecycles.
• Oversee endpoint security, patch updates, and backup monitoring in partnership with external service providers.
• Maintain systems documentation, including SOPs and System Architecture Guides and Diagrams, ensuring alignment with organizational policies and standards.
• Contribute to the design, implementation, configuration, and optimization of IT systems.
• Support workstation lifecycle management, including imaging, deployment, hardware replacement, operating system upgrades, and advanced troubleshooting.

Required Qualifications

• Bachelor’s Degree in Computer Science or Information Systems.
• 2+ years of experience in IT systems engineering and administration.
• Experience evaluating and recommending technical solutions to meet business needs.
• 2+ years of industry experience with Microsoft and/or Google products.
• Hands-on experience managing users, groups, and permissions in Microsoft Entra ID (formerly Azure AD) and Google Workspace Admin Console.
• Hands-on experience configuring, enrolling users, and troubleshooting Duo MFA (or similar MFA platforms such as Microsoft Authenticator or Google Authenticator).
• Practical experience deploying, configuring, patching, and troubleshooting Microsoft Windows 10/11 and standard desktop software.
• Foundational understanding of network infrastructure and protocols including DNS, DHCP, subnets, local IP assignment, VPN client setup, and network troubleshooting utilities (ping, traceroute, nslookup, ipconfig).
• Direct experience using service management tools such as Jira Service Management, Zendesk, or Freshservice to log, categorize, route, and resolve technical tickets.
• Proficiency with remote support tools such as Quick Assist, Remote Desktop/RDP, TeamViewer, or Zoom/Teams screen sharing.
• Experience setting up workstation hardware, docking stations, monitors, and peripherals, including basic hardware diagnostics.
• Working knowledge of inventory tracking methodologies, asset lifecycle management, and physical hardware auditing.
• Basic familiarity with Command Prompt or basic PowerShell to run diagnostic commands or inspect system network configurations.

Technologies

Microsoft Entra ID, Azure AD, Google Workspace Admin Console, Duo MFA, Microsoft Authenticator, Google Authenticator, Microsoft Windows 10/11, DNS, DHCP, VPN client, ping, traceroute, nslookup, ipconfig, Jira Service Management, Zendesk, Freshservice, Quick Assist, Remote Desktop/RDP, TeamViewer, Zoom, Teams, Command Prompt, PowerShell.

Benefits

• 401(k) plan with match and immediate vesting.
• Comprehensive insurance benefits including medical options (including an HSA with employer contribution), dental, vision, life, and disability, plus an Employee Assistance Program (EAP), Legal/Identity support plans, and pet insurance.
• Flexible Spending Accounts (Medical and Dependent Care).
• Generous paid time off: 4 weeks of vacation per year, 11 paid company holidays, and a winter shutdown from Christmas to New Year’s.

Work Environment and Schedule

This role is onsite and takes place in an office and manufacturing environment with quiet to moderate noise levels. The schedule may require flexibility, including evenings, weekends, and occasionally extended hours to ensure updates and changes do not impact clinic operations.

Additional Profile Notes

• Strong written and verbal communication skills for providing excellent internal customer service and explaining complex technical concepts clearly.
• High self-accountability and the ability to work independently while meeting deadlines and adapting to changing needs.
• A collaborative workstyle and interest in sharing knowledge to build best practices.
• Exceptional problem-solving approach with creativity, flexibility, and curiosity.

Desired Qualifications

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Fundamentals (MS-900 / AZ-900).
• Basic awareness of cybersecurity frameworks including NIST SP 800-171, CMMC, or ISO 27001.