IT Support Specialist

Information Technology Strategies Inc supports Defense Logistics Agency customer operations by delivering onsite IT support that keeps systems running and users productive. In this role, you will help plan and execute customer support services, from installation and troubleshooting to user assistance, training, and ongoing problem tracking, while ensuring information security practices are applied consistently.

Location: Whitehall, OH (onsite)  |  Experience: 6+ years

What you’ll do

• Provide Defense Logistics Agency customer support services, including installation, troubleshooting, user assistance, and training.
• Diagnose and resolve customer-reported incidents, documenting and addressing recurring issues through effective tracking.
• Plan and analyze work processes to improve support outcomes.
• Research and report trends and patterns of problems.
• Develop training materials and deliver computing and information system training sessions.
• Develop and maintain problem tracking databases.
• Install, troubleshoot, and maintain hardware and software.
• Perform backup and recovery operations.
• Consult with users to identify needs and requirements.
• Support feasibility studies and trade-off analyses, including preparation of business cases.
• Ensure rigorous application of information security and cybersecurity policies, principles, and practices.
• May be required to support DLA’s eProcurement system(s).

Required qualifications

• Must possess IT-II security clearance or have a current NACLC (National Agency Check with Local Agency Check and Credit Check). Basic federal clearance requirements include U.S. Citizenship, a clear criminal history check, and no recent or pending bankruptcies.
• Must have SecureView Server Administrator certification and SecureView VPN certification.
• Must have an IAT Level II certification.
• Six (6) years of progressive experience in Information Processing, including:
  • Three (3) years specialized in Information Processing involving a range of hardware and software solutions.
  • Two (2) years of hands-on experience installing, diagnosing problems, and training customers to use software and hardware.

Technologies

• SecureView Server Administrator
• SecureView VPN
• DLA’s eProcurement system(s)

Benefits

• Four Medical/Vision options including an HSA plan
• Dental and Orthodontia plan
• Vision Materials plan
• Paid Life, Short-Term Disability, and Long-Term Disability
• 401K Retirement Program with company contribution
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

About IT-Strat

IT-Strat is a technology consulting company established in 2002, supporting clients through various contract vehicles. The company has supported organizations including the Department of Homeland Security (DHS), Customs and Border Protection (CBP), and Immigration and Customs Enforcement (ICE) via both prime and meaningful subcontracts. IT-Strat holds prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA), and many others, and maintains relationships with multiple large businesses.

IT-Strat is a certified Woman Owned Small Business and successfully graduated as an SBA 8(A)2008 through 2017 and currently still has 8(a) contract vehicles.