IT Support Specialist I

The IT Support Specialist I provides end-user technology assistance for school staff and students across two Glendale, Arizona campuses. This role supports troubleshooting for computers, mobile devices, classroom technology, and network services, including occasional after-hours coverage for evening events.

Role Responsibilities

• Identify, diagnose, and resolve technology issues for staff and student personal computer software and hardware, iPads, internet connectivity, audiovisual equipment, Apple TVs, VoIP systems, and other classroom technology.
• Deliver one-on-one end-user problem resolution both remotely and on-site for two campuses.
• Order, deliver, tag, and assist in configuring classroom technology equipment.
• Complete end user move/add/change requests and manage user accounts in systems including Active Directory, Exchange Online, Office 365, Constant Contact, and Pearson SuccessNet.
• Troubleshoot and resolve end-user network and local printer issues, including local-area network access problems.
• Coordinate timely repairs for classroom technology covered by third-party vendor maintenance agreements.
• Perform minor hardware repairs for computers, mobile devices, and peripherals not covered by third-party maintenance agreements.
• Assist with installation of local area network cabling systems and related equipment such as network interface cards, hubs, and switches.
• Maintain technology inventory and support warranty management.
• Assist the Technology department with creating staff and student FAQ materials.
• Perform initial troubleshooting and route new service requests, escalating issues as needed.
• Run scheduled morning and afternoon procedures to ensure network and system availability.
• Ensure communication is generated for all open and closed service request items.
• Run, test, and troubleshoot cabling in existing buildings.
• Complete other related job duties as assigned.

Technologies and Systems

• Windows and iOS operating systems
• Microsoft Office and Outlook; Office 365
• Webroot
• Active Directory and Exchange Online
• Constant Contact and Pearson SuccessNet
• TCP/IP and VoIP
• InFocus JTouch, Promethean ActivPanel, and Apple TVs
• N-Computing
• Word Press

Primary Location

Desert Heights Preparatory Academy
3540 West Union Hills Drive, Glendale, AZ 85308

Work setup: Onsite in Glendale, AZ. This position requires personal transportation between two school campuses.

Employment Details

• Job Type: Full-time
• Salary: USD 40,000 - 48,000 per year
• Minimum Experience: 1 year

After-hours support is required to support evening school events and to complete technology tasks and projects.

Requirements

• Excellent customer service and communication skills (verbal and written)
• Strong problem-solving and problem analysis ability; critical thinking skills
• Attention to detail and accuracy
• Detail-oriented approach with ability to maintain data confidentiality
• Reliable and dependable
• Ability to multi-task under pressure
• Intimate knowledge of organizational applications and software systems
• Ability to explain complex ideas to individuals with limited IT and systems knowledge
• Listening ability and patience

Knowledge of

• Windows and iOS operating systems, various software applications (Microsoft Office, Outlook, Office365, Webroot, and mobile applications), and basic hardware for PCs and iPads
• Principles and theories of network systems and management
• Internet technologies including TCP/IP and VoIP products
• Cable management and basic understanding of electrical safety procedures
• Interactive panels (InFocus JTouch, Promethean ActivPanel, etc.) and Apple TVs, along with N-Computing and Word Press site management (desired, but not required)

Minimum Qualifications

• One year providing end-user support for desktop and application software OR one year installing, upgrading, troubleshooting, and repairing personal computers in a network environment
• General understanding of a broad spectrum of technologies and devices
• One-year college-level course work and MCP (Microsoft Certified Professional) or equivalent certification preferred, but not required
• Must be able to conduct triage and prioritize tasks and communicate effectively both verbally and in writing
• Valid AZ IVP Fingerprint Clearance card, current resume, 3 letters of recommendation, and copies of certifications for immediate consideration