IT Support Technician

Markham Contracting Co., Inc. is seeking an entry-level IT Support Technician to support day-to-day technical operations across the office and active job sites in Phoenix, AZ. The role includes assisting with device setup, user and mobile account management, Microsoft 365 support, troubleshooting, and escalation to senior IT staff when needed.

Onsite Work Location

• Phoenix, AZ
• Work mode: In person

Compensation and Schedule

• Pay rate: USD 20 - 24 per hour
• Expected hours: 40.0 per week

Role Responsibilities

• Create and manage user accounts in Microsoft Active Directory and Azure AD
• Configure and deploy desktop PCs, laptops, and mobile devices, including for job-site personnel
• Provide end-user technical support across multiple platforms and locations, including active job sites
• Assist with onboarding and offboarding, including hardware and account setup
• Support and maintain Microsoft 365 services such as Outlook, Teams, and OneDrive
• Troubleshoot hardware, software, and connectivity issues, including VPN access for remote job sites
• Assist with rollout and support of company business software used for project management, accounting, and contract management tools
• Maintain IT documentation and inventory records, including equipment, licenses, and warranties
• Escalate unresolved issues to senior IT team members when necessary

Requirements

• Experience: 1–2 years in IT support, help desk, or a related technical role (internships and relevant coursework are welcome)
• Working knowledge of Microsoft Active Directory, Azure AD, and Microsoft 365 (including Outlook, Teams, and OneDrive)
• Basic troubleshooting skills for Windows, hardware, printers, and network connectivity
• Strong customer service and communication skills to support both office staff and field teams
• Driver’s license and willingness to travel to job sites as needed

Technologies You May Work With

• Microsoft Active Directory
• Azure AD
• Microsoft 365 (O365), including Outlook, Teams, and OneDrive
• VPN
• Windows
• Trimble Spectrum
• AI-powered business tools
• Mobile device management (MDM)
• SQL

Preferred Qualifications

• Experience supporting construction, field services, or other distributed operations
• Familiarity with cloud-based project management or accounting software, such as Trimble Spectrum
• Experience with AI-powered business tools or willingness to learn and support new technologies
• CompTIA A+, Network+, or similar certification
• Experience with mobile device management (MDM) solutions
• Basic familiarity with SQL databases

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Health savings account
• Paid time off

Additional Information

• Markham Contracting Co., Inc. is an equal-opportunity Employer.
• Pre-employment drug testing is required, including THC; this is a safety sensitive position.
• AZ # ROC144801 B-1