IT Support Technician II

Sawgrass Country Club is hiring an IT Support Technician II to provide hands-on technical support across hardware, software, and network connectivity. This is a full-time, on-site role based in Ponte Vedra Beach, FL, working Sunday through Thursday from 9:00 AM to 5:00 PM.

In this position, you will troubleshoot day-to-day IT issues, support user access and security, and help keep club technology and AV systems operating reliably for everyday operations and events.

What you will do

• Identify, document, troubleshoot, and resolve technical issues involving hardware, software, and network connectivity
• Set up and manage user accounts, permissions, and network access in line with established security policies
• Monitor and maintain network security, helping prevent unauthorized access to systems, company assets, and facilities
• Maintain accurate inventories of computer hardware, software, and IT equipment
• Troubleshoot and support LAN, VoIP telephone systems, and audiovisual (AV) systems and connections
• Coordinate with vendors to diagnose and resolve technical issues with desktop hardware, software, and other technology systems
• Recommend and implement system upgrades and enhancements to improve reliability, performance, and longevity
• Assess departmental technology needs and help develop equipment and system specifications
• Validate and approve VPN access for authorized remote users
• Support the installation, configuration, maintenance, and upgrading of desktop systems
• Support testing, implementation, and deployment of new applications, systems, and technology
• Train and assist staff on proper and appropriate use of hardware, software, and technology resources
• Operate audio and video equipment for meetings, conferences, live-streaming, recorded events, and other club functions
• Set up, operate, monitor, and break down AV equipment, including soundboards, projection systems, and web-streaming services for single- and multi-room events
• Maintain an accurate inventory of audiovisual equipment and related technology
• Respond to equipment issues, technology changes, and support requests in a timely, professional, and solutions-oriented manner
• Manage day-to-day LAN operations and performance of related WAN services in accordance with club policies and procedures
• Maintain network security measures, including antivirus, spam protection, and access controls
• Monitor, troubleshoot, and resolve LAN connectivity and performance issues to keep club operations running smoothly

Requirements

• 3 years of related hands-on work experience or technical training, or an equivalent combination of education and experience
• Solid experience and understanding of IT services and products
• Enthusiasm for technology with a willingness to learn and stay on the cutting edge
• Experience with Windows Desktop Operating System
• Experience with Active Directory
• Experience with DNS (Domain Name System)
• Experience with DHCP
• Experience with Microsoft Windows Server
• Experience with Azure Active Directory
• Experience with RDP
• Preferred: A+, Network+, ITIL

Technologies

• Windows Desktop Operating System
• Active Directory
• DNS
• DHCP
• Microsoft Windows Server
• Azure Active Directory
• RDP
• VoIP
• VPN