Junior IT Support Specialist - Help Desk T1 | 05 14 2026

Junior IT Support Specialist - Help Desk T1 role at Intelligent Technologies Corp, onsite in San Juan, Puerto Rico.

Responsibilities

• Handle requests from multiple clients via the ticketing system and keep tickets up to date.
• Provide Level 1 IT support, resolving common hardware, software, device connectivity, and Microsoft 365 issues.
• Guide users through basic troubleshooting steps in a clear, professional manner.
• Log and document all work performed on each support ticket with clarity.
• Escalate unresolved or complex issues to the appropriate support level with complete information.
• Monitor open tickets and follow up to ensure timely resolution.
• Maintain professional, customer-focused communication with clients at all times.
• Collaborate with teammates to resolve issues and improve support processes.
• Continue developing technical skills while working with support tools, systems, and technologies.

Requirements

• Associate or bachelor's degree in computer science or related field, or equivalent experience.
• 1–3 years of IT support or related roles; candidates with strong fundamentals will be considered.
• On-call availability and ability to work flexible schedules, including weekends as needed.
• Bilingual proficiency in Spanish and English.
• Excellent verbal and written communication skills in both languages.
• Valid driver's license and reliable personal vehicle.
• Willingness to perform fieldwork and travel to client sites as needed.
• Strong sense of responsibility and work ethic.
• Ability to work under pressure and manage multiple priorities.
• Ability to listen, understand, and guide users toward outcomes.
• Ability to communicate clearly with users across varying levels of IT knowledge.
• Strong customer service mindset and focus on user satisfaction.
• Positive attitude and willingness to learn new tools and processes.
• Demonstrated interest in emerging technologies and professional growth in IT.

Technologies

• Microsoft 365
• Outlook
• Windows 10
• Windows 11
• Windows Server
• Remote Desktop
• Active Directory
• ping
• Antivirus tools

Benefits

• Health insurance
• Paid time off

Work Shift

• Monday to Friday from 8:30am to 5:30pm, eight-hour shift with possible overtime; on call; weekends as needed

Employment Type

• Full-Time / Non-Exempt / On-Site

Work Location

• On-site role based in San Juan, Puerto Rico

Salary

• Hourly rate of $16.00 - $17.00, commensurate with experience, certifications, and technical specialization; aligned with Puerto Rico market benchmarks and applicable labor regulations

Job Type

• Full-time